Client Services Specialist, German and Spanish Speaking

all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues

• You will communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)

• You will ensure a high-level of customer and partner satisfaction.

• You will receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests

• You will provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners

• You will be a subject matter expert as it relates to Autodesk policies, processes, and tools

• You will be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

• You will learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role.

• You will educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars

• You will liaise with sales teams to address customer related issues and order questions

• You will look for areas to improve both processes and systems and automated solutions

Minimum qualifications

• You will have great communication skills

• You can identify trends and propose solutions to recurring problems

• You have Microsoft Office Skills and like to learn about new platforms and tools

• You enjoy working in a customer service role providing live support

• You will work from 9am until 6pm weekdays

• You are fluent in English and German/Spanish and it would be great if you spoken one other European language

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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