Cloud Application Administrator -Jira/Confluence

luence, part of the Atlassian product suite

• Interact and support customer's ad-hoc questions through Slack and other platforms

• Assist customers with board configurations and tune JQL queries

• Investigate and remediate customer access and permissions issues

• Help customers with plug-in usage related questions

• Install, test and implement new versions of tools and apps in Jira and Confluence

• Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes

• Troubleshoot integrations to Jira and Confluence from numerous external systems

• Take corrective action to avert system degradations or possible outages from OS and application layer

• Assist with application and plug-in testing

• Follow documented Jira and Confluence best practices and policies

• Coordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outages

• Identify and lead the Atlassian team for continuous improvement activities and initiatives towards operational excellence and enrich customer experience

Preferred Qualifications

• 7 to 9 years of experience in Atlassian products

• Foundational understanding of Jira and Confluence

• Deals well with ambiguous or undefined problems; ability to think abstractly and guide others.

• Great interpersonal skills

• Ability to articulate technical topics to non-technical audiences both in writing, and in diagrams and person.

• Willing to flex your behavioral style to meet the needs of the team or work at hand.

• Confident of your skills, abilities and willing to share what you know, while learning from others

• Familiarity with agile methodologies and ability to work in a scrum team.

• Skills and Experience (Preferred)

• Experience with Jira Service Desk

• Knowledge of Atlassian marketplace plugins and tools and integrations

• Hands-on experience with AWS (EC2, Lambda, S3, RDS)

• Experience in Vault and CI/CD

• Experience with various database technologies (PostgreSQL)

• Education

• Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience

The Ideal Candidate

• Role Maturity

  • Represents a common career stabilization point for professional roles, often referred to as the "full-contributor" level
  • Requires knowledge and experience sufficient to grasp the full range of principles, practices, and practical applications within the discipline

• Problem-Solving

  • Solves complex problems with diverse scope by applying new perspectives to existing solutions
  • Utilizes best practices in practical scenarios to drive effective outcomes
  • Engages in data analysis, judgment, and interpretation to determine the optimal course of action

• Creative Thinking

  • Recommends innovative variations in approach and connects individual assignments to the bigger picture

• Project Leadership

  • May lead projects or key components within broader initiatives
  • Takes accountability for improving ongoing processes and ensuring quality outcomes

• Collaboration and Relationships

  • Builds effective relationships with senior practitioners, peers, and a network of external professionals
  • Works independently, with close guidance provided only at critical points

• Mentorship

  • May act as a mentor or resource for colleagues with less experience, fostering their development

#LI-RV1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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