Customer Success Advisor - Territory(Evergreen))

Why join Commercial Customer Success?**

Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and so that Autodesk earns their loyalty.

Role Description

• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries

• Assist customers by providing direct guidance and resources to assist with onboarding new solutions

• Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.

• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues

• Successfully close out a range of data-driven customer success motions

• Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversation

• Capture customer success story

• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.