Customer Success Manager for Construction

ecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your French language skills you will be supporting our customers in France.

Responsibilities

• You are familiar with the direction and strategy of Autodesk to become the leading construction platform company

• You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole

• Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes

• In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization

• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities

• Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

• Track account health to identify churn risk and work proactively to eliminate that risk

• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team

• You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.

• Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Minimum Qualifications

• French and English fluency to support the France region

• Previous Experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)

• At least 3 years' experience in a customer-facing, B2B role

• Experience in Customer Success, Account Management or a client facing role

• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)

• Excellent written and verbal communication skills

• Ability to prioritize, and manage time effectively and efficiently

• Process-driven and organized by nature

• Willingness to be adaptable and help problem solve

• Hard working, having a record of accomplishment, and demonstrated drive for achievement

• Ability to travel up to 30%

Preferred Qualifications

• Previous' experience in a customer-facing, B2B role

• Experience in Customer Success, Account Management or a client facing role

• Hugely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions

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