Customer Success Manager, Midmarket Japan (AEC)

Autodesk

4

(10)

Japan

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.
  • #25WD87279

    Position summary

    ncludes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts. Autodesk offers a flexible working environment, with this role based in Tokyo, Japan.

    Responsibilities

    • Ensure that the assigned set of customers maximizes their ROI (Return on Investment) from their partnership with Autodesk

    • Co-create and execute a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for

    • Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes.

    • Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions

    • Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success

    • Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk

    • Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions

    • Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment

    • Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams

    • Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and customer leadership/decision-makers

    • Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and Channel Partners in pursuing expansion opportunities

    Minimum Qualifications

    • Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or any other customer-facing experience

    • Demonstrated ability to lead, discover, and uncover the customer's business challenges

    • Experience in documenting a mutual strategy, business case, or success plan with customers and various stakeholders

    • Experience working for or working with large Japan-based corporations with complex structure and multiple business priorities

    • Excellent executive and business-level communication skills

    • Customer Empathy & customer-first mindset

    • Ability to prioritize multiple complex tasks

    • Collaboration and coordination across various internal and external stakeholders

    Preferred Qualifications

    • AEC (Architecture, Engineering and Construction) industry experience or industry digital solutions Sales and Customer Success experience highly preferred

    #LI-JA1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency
    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Sales Careers

    Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.