CommunityJobsAdviceEventsReviewsFor EmployersFor ClientsCoach Connect
CommunityJobsAdviceEvents
JOB SEARCH

Embedded Service Engineer - Desktop Connector

Autodesk

4

(10)

Pune, India

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.

    • #25WD86857

    Position summary

    the resolution of escalated customer challenges through swifter triage and issue resolution

    • Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

    • Excellent verbal and written communication skills

    • Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

    • Build and maintain a collection of service automation runbooks that can be run from the cloud

    • Build alert and telemetry systems to accelerate issue detection and mitigation

    • Create documentation as appropriate for the automations developed

    • Ensure high quality deliverables

    • Ability to work independently and/or guide other team members to meet deadlines

    • Self-motivated and proactive, possessing strong desire to learn

    Minimum Qualifications

    • 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree

    • Minimum 6 years of experience in the architecture or manufacturing domain

    • Strong skills in Windows OS, networking, Cloud APIs, virtualization

    • Experience with Azure, AWS, or similar cloud provider is helpful

    • Experience writing script-based automations using PowerShell, Python, or similar scripting languages

    • Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

    • Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.

    Preferred Qualifications

    • Excellent skills in resolving customer problems with an out of the box and a can do approach

    • Exhibit leadership skills and go beyond on the roles and responsibilities

    • Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required

    #LI-SA1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency
    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Sales Careers

    Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.