Partner and Platform Success Engineer - Developer Relations

ing (IDL) Org at Autodesk is responsible for the critical infrastructure that enables our products to run seamlessly. We are seeking a passionate and dynamic "Partner and Platform Success Engineer - Developer Relations" to join our team. In this role, you will play a pivotal role in ensuring the success of our partners and platform through effective communication, support, and integration strategies.

Responsibilities

• Support and facilitate the adoption of the Identity and Licensing (IDL) ecosystem and its REST APIs for various teams and customers

• Develop a strong understanding of platform technologies to engage in technical discussions and offer valuable insights

• Partner with senior engineers to analyze complex integration issues and provide systematic solutions

• Build and maintain relationships with developers and partners to ensure their needs are met and feedback is heard

• Provide support and guidance to help them effectively integrate and use our platform

• As the liaison between the developer community, partners, and internal teams, communicate feedback and requirements to drive platform improvements

• Ensure integrators have comprehensive documentation, guides, and code samples

• Collaborate with technical teams to prioritize creating needed documentation, ensuring high-quality integrations and addressing common developer challenges

• Develop and maintain web portals, tools, and SDKs for consumers and internal teams. Implement integration strategies through documentation, collaboration, and engagement

• Create tools and automation to debug issues and provide timely resolutions for developer queries

• Provide clear patterns and use cases to guide successful integrations

• Moderate and contribute to community platforms (e.g., Slack channels, Stack Overflow etc.) to encourage discussions and collaboration among internal or external developers

• Collaborate with product and engineering teams to convey community feedback, advocate for features, and identify insights

• Help internal teams understand developer challenges and requirements to enhance platform features and usability

• Manage integration exceptions by organizing, tracking, and escalating as needed

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field

• Basic understanding of computer programming principles and fair knowledge of at least one mainstream programming language such as C#, Go, Java, Python, or JavaScript

• Familiarity with web services and REST APIs, and exposure with cloud/web application development

• Interest in developer relations, community management, or related roles

• Good written and verbal communication skills for clear and effective interaction

• Enthusiasm for building relationships with developers and participating in technical discussions

• Willingness to contribute to and support a vibrant developer community

Preferred Qualifications

• Interest in creating promotional content, such as videos, to showcase tools and resources

• Ability to share knowledge and demonstrate the value of our solutions. Willingness to learn how to present content effectively to various audiences

• Basic understanding or interest in community analytics and metrics to measure the success of community initiatives and identify areas for improvement

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $65,900 and $96,690. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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