Product Support Representative

in both languages and be able to effectively bridge cultural and linguistic gaps.

Responsibilities

• Client Assistance: Help clients maximize their use of Flow Capture products

• Issue Resolution: Manage support requests and resolve technical issues across various platforms

• Multichannel Support: Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)

• Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns

• Project Administration: Assist clients with project workflows, administration, and organization of materials

• Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction

• Process Improvement: Identify and implement process improvements and efficiencies

• Ownership: Track, take ownership of, and resolve issues through to completion

• Product Testing: Participate in testing new products and features

• Special Projects: Engage in special projects as needed

Minimum Qualifications

• Experience: 2+ years in customer service/support. Entertainment industry experience is a plus

Preferred Qualifications

• Communication Skills: Excellent written and verbal English skills, with strong phone and interpersonal abilities

• Technical Proficiency: Experience with Mac and Windows operating systems.

• Detail Orientation: Ability to manage multiple projects simultaneously

• Problem-Solving: Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious

• Fast Learner: Ability to pick up new technology easily

• Team Collaboration: Experience working with a distributed/remote team is a plus

• Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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