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Senior Customer Success Manager

Autodesk

4

(10)

Japan

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.

    • #25WD90315

    Position summary

    coordinating support to maximize a customer's return on investment in Autodesk solutions.

    Responsibilities:

    • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

    • Establishes measurable criteria for success and assists in building organizational alignment

    • Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions

    • Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

    • Build trusted relationships as a trusted advisor and become a valued advisor by sharing insights and listening deeply to customer needs

    • Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations

    • Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)

    Minimum Qualifications:

    • 3+ years in leading customer-facing organizations

    • Strong empathy for customers, collaborative mindset and drive to grow

    • You want to help and serve our customers: They win, so you win

    • You're driven: No one needs to push you to excel; it's just who you are

    • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

    • Ability to manage influence through persuasion, negotiation, and consensus building

    • Deep understanding of value drivers in recurring revenue business models

    • Strong financial acumen including analytical and process-oriented mindset

    • Enthusiastic and creative leader with the ability to inspire others

    • Excellent communication and presentation skills

    • Business fluency in Japanese and English

    Preferred Qualifications:

    • An interest of the manufacturing, architecture, construction or engineering industry

    • Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth

    • You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

    • Deep understanding of value drivers in recurring revenue business models

    • Strong financial acumen including an analytical and process-focused mindset

    • Understanding of Software-as-a-Service (SaaS) customer management

      #LI-JA1

    Learn More

    About Autodesk

    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

    When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

    Salary transparency
    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

    Sales Careers

    Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

    Diversity & Belonging
    We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.