Technical Account Specialist, Enterprise Systems

士号または同等の経験、および大規模な企業環境における情報技術のサポート経験、または大規模な企業顧客との直接的な業務経験を最低5年以上有すること。

• 企業環境におけるSSO（SAML）ソリューションの実装、設定、およびトラブルシューティングの経験。

• クラウドID管理サービス（Okta、Azure、Google Cloudなど）の経験。

• Microsoft Serverおよびデスクトップインフラストラクチャに関する包括的な知識（Active Directory、グループポリシー、一般的なOSおよびネットワークのトラブルシューティング等）。

• クラウドサービスインフラストラクチャのセットアップに関する十分な理解と、クラウド/インターネットベースのアプリケーション（Webサーバー、ネットワークセキュリティ、IIS、パケットトラフィック、ファイアウォールなど）のパフォーマンスおよびアクセスに関する問題のトラブルシューティング経験。

• SCCM、Intune、Altiris、またはその他の展開テクノロジーを使用したソフトウェア展開の管理およびトラブルシューティング経験。

• 最新の仮想化技術（Citrix、VMwareなど）に関する実務知識があれば尚可。

• VB、PowerShell、.NET、Python、C、C++を使用したスクリプト作成経験があれば尚可。

• FlexNetライセンシング、使用量計測、FlexNet Managerの経験があれば尚可。

• 優れた口頭および書面によるコミュニケーションスキル。複雑な技術的詳細を首尾一貫して伝える能力、およびライブまたはバーチャルな聴衆に対して技術情報を提示し文書化する能力。

• 優れたチームプレーヤーであり、責任を共有するチームの他のメンバーと快くサポートし、交流ができること。

• 韓国語スキルがあれば尚可。

Position Overview

Autodesk Customer Technical Success is looking for highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.

Responsibilities

• As the Enterprise Systems - Technical Account Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

• The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

• You will join the Technical Account Management group within the Customer Success Organization as part of our 1500+ person team, which values professional development and rewards high performance.

• The Technical Account Management group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized proactive support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Minimum Requirements

• Bachelor's degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients.

• Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments.

• Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud).

• Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting.

• Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.).

• Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies.

• Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus.

• Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus.

• Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus.

• Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience.

• Excellent team player enjoying supporting and interacting with other members of a shared responsibility team.

• Fluent Japanese, basic English skills and Korean language skills would be a plus.

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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