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Technical Account Specialist - InfoWorks ICM

Autodesk

4

(10)

Multiple Locations (Remote)

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.

    • #25WD88479

    Position summary

    ed. You will report to the account services manager, customer success - emerging business.

    Responsibilities

    • You will develop and deliver expert coaching to Autodesk Water customers to drive customer adoption, which could include:

    • Model building and import from other model types.

    • Calibration or verification against observed data.

    • Model application.

    • IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or in-house system.

    • You will deliver proactive support and professional, customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions

    • You will establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, webinars, conferences, and customer events.

    • You will identify and improve self-served material to drive better adoption of our tools.

    • You will demonstrate thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.

    • You will provide technical assistance and recommendations for customers based on data analytics.

    • You will work closely with existing accounts across the EMEA region.

    • You will join the Emerging Business Customer Success (EBCS) organization, a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success, and return on investment for our customers.

    • You will be encouraged to develop your knowledge across the Autodesk Water portfolio, particularly in the area of asset management.

    Minimum qualifications

    • You have expert knowledge in InfoWorks ICM, in a commercial environment with recent industry experience.

    • 7+ years of Storm/Sewer/Flood Analysis experience

    • Experience with cloud environments

    • Additional expertise in InfoDrainage (MicroDrainage) and/or InfoAsset Manager

    • Technical consulting experience and or technical project delivery experience with large, demanding customers

    • Experience with scripting, particularly Ruby.

    • Understanding of ICMLive

    • Fluency in English, any additional languages such as Spanish are a plus

    • Knowledge of the water industry in the EMEA region

    • Bachelor's degree in Technical, Engineering or Science subject or equivalent experience

    #LI-SH1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency
    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Sales Careers

    Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.