Consultant, Office 365 Desktop Specialist

ther devices As a Modern Workplace Senior Analyst you are focused on Infrastructure, you will provide oversight of projects for our clients utilizing Microsoft Modern Workplace technologies. Together we do what matters.

Skills and experiences

•Associate degree or higher in Computer Science, Information Technology, or related field preferred

•At least 3 years of experience in desktop support or similar role

•Strong knowledge of Microsoft Windows 11, Office 365, and Active Directory

•Working knowledge of laptop and desktop hardware, software, and peripherals

•Ability to troubleshoot and resolve technical issues in a fast-paced environment

•Excellent customer service and communication skills, both verbal and written

•Must be able to work on site in Ottawa office

What you'll do

•Act as a Technical Lead for others in group. Set up, repair, and upgrade laptops and desktops according to company standards and policies

•Diagnose and resolve hardware and software issues in a prompt and professional manner

•Provide user support and training on Microsoft Windows, Office 365, and other applications

•Monitor and support the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption

•Document and report any incidents, problems, or requests using the ticketing system

•Coordinate with other IT staff and vendors to ensure the quality and availability of IT services

•Stay updated on the latest technologies and best practices in desktop support

Learn more

Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.

To learn more about the types of projects our Infrastructure team works on check out these case studies:

VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives https://https://www.avanade.com/en-gb/clients/ventilator-challenge-uk

Landmark Information Group finds a new home for its data in the cloud https://https://www.avanade.com/en-gb/clients/landmark-cloud-native

Interested in knowing what's going on inside Avanade? Check out our blogs:

Avanade Insights – exchange ideas that drive tomorrow's innovation https://https://www.avanade.com/en/blogs/avanade-insights

Inside Avanade – explore what life is like working at Avanade https://https://www.avanade.com/en/blogs/inside-avanade

Enjoy your career

Some of the best things about working at Avanade

Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade https://https://www.avanade.com/en/career/benefits

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

Create a future for our people that focuses on

• Expanding your thinking
•Experimenting courageously
•Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
•Encouraging boldness
•Celebrating progress

Accelerate the impact of our people by

• Amazing the client
•Prioritizing what matters
•Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.