D365 CE/CRM Marketing Functional Lead

into scalable, Microsoft-native solutions. Your leadership will drive collaboration, innovation, and measurable value for our clients. Together we do what matters.

Skills and experiences

Skills and experiences

Characteristics that can spell success for this role

• Proven experience in leading full-cycle implementations of Microsoft Dynamics 365 CRM and Marketing

• Strong understanding of Dynamics 365 modules: Customer Insights (Data & Journeys), Sales, Customer Service (nice to have)

• Experience with Dynamics 365 Marketing is required; digital marketing expertise is a plus.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to translate business needs into functional specifications and solution designs.

• Familiarity with Agile methodologies and backlog management.

• Bachelor's degree or equivalent experience in a relevant field.

• Experience managing distributed teams (client/onshore/offshore) is a plus.

What you'll do

What you'll do

• Strategic Consulting: Lead business analysis with a focus on outcomes, scalability, and best practices-not just technology.

• Discovery & Requirements: Plan and facilitate workshops to gather, document, and validate business needs.

• Process Design: Map and optimize CE/CRM processes aligned with Dynamics 365 capabilities.

• Backlog Management: Define and refine Epics, Features, and User Stories/Product Backlog Items (PBIs) with clear acceptance criteria.

• Solution Delivery: Collaborate with technical teams to ensure functional requirements are understood and implemented to meet the needs of the client.

• Client Partnership: Partner with client product owner and stakeholders, building trust and driving alignment.

• Cross-Functional Leadership: Coordinate with client, Avanade onshore and offshore teams, to ensure seamless delivery.

• Marketing Integration: Advise on marketing technology solutions and lead the marketing workstream when applicable.

Learn more

**Learn more
**

To learn more about the types of projects our CRM team works on, check
out these case studies:

• What matters to
Rathbones is people-first workplace experiences and sustainability

• VentilatorChallengeUK manufactures 20 years'
worth of ventilators in 12 weeks to help save lives

Interested in knowing what's going on inside Avanade? Check out our
blogs:

• Avanade Insights –
exchange ideas that drive tomorrow's innovation

• Inside Avanade –
explore what life is like working at Avanade

Enjoy your career

Enjoy your career

Some of the best things about working at Avanade

• Opportunity to
work for Microsoft's Global Alliance Partner of the Year (14 years in a row),
with exceptional development and training (minimum 80 hours per year for
training and paid certifications)

• Real-time access
to technical and skilled resources

• Collaborate with
some of the brightest “Microsoft minds”

• Build your
expertise, solve problems, learn, and develop

Find out more about some of our benefits here.

A great place to work

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
•Experimenting courageously
•Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
•Encouraging boldness
•Celebrating progress

Accelerate the impact of our people by

• Amazing the client
•Prioritizing what matters
•Acting as one