M365 Service Manager

the use of enterprise workflow and business process automation tools.

• Experience of working within a matrixed business spanning operations and technology services.

• Have proven significant relevant technology experience including solution and delivery particularly within a consultancy or systems integrator

You should have previous experience in one or more of our core Workplace technology areas below

• Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security

• Windows 365 and/or Azure Virtual Desktop (AVD) - Architecture, Deployment, Azure Automation, FSLogix, Azure Files

• Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service

• Exchange & SharePoint Online - Architecture, Deployment, Migration

• Power Platform including Power Virtual Agent, Power Apps and Power Automate

• Microsoft Teams

• Microsoft 365 Tenant to Tenant Migrations

About you

• Embrace challenges with a keen intellect and a thirst for knowledge.

• Collaborate seamlessly, fostering open and effective communication.

• Embrace creativity and explore groundbreaking solutions.

• Stay ahead of the curve, anticipating what lies ahead and adapting to the latest advancements

Australian Clearance:

You will hold an existing clearance of level Negative Vetting 1 or higher and be willing to obtain higher levels of clearance as required in the future.

Preferred Education Background:

You will likely possess a Bachelor's degree or equivalent in in computer science, computer engineering, management information systems or a related field.

• Microsoft Certification – Microsoft 365 Certified in one or more areas – Enterprise Administrator, Messaging Administrator or Teamwork Administrator

• ITIL – experience and preferably trained/certified in ITILv3/4.

What you'll do

• Lead service delivery teams in delivering what is defined and outlined in service contract on accounts of varying complexities.

• Interface directly with the client IT organizations and take primary responsibility for maintaining/developing the client relationship and ensuring client satisfaction.

• Serve as the link between delivery resources and client organization for technical, service and vendor issues, and identifies opportunities for continuous improvement.

• Maintain regular on-site presence with clients to enable nurturing growth in relationships.

• Helping clients realize meaningful business growth through workplace transformation, you will work with customer and internal teams to manage a dynamic Software as a Service (SaaS) and customer ICT landscape that address client challenges

• Develop pragmatic, deliverable and sustainable Workplace solutions and roadmaps that allows clients to address their business needs and leverage the best value out of their Microsoft investments.

• Contribute to the development and evolution of future focused workplace and organization transformation propositions and solutions.

• Lead a team of 5-10 in providing ICT services. Communicate and integrate with peer teams from other vendors to achieve customer outcomes.

Learn more

To learn more about Avanade, check out these links:

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