Centralized SB- Sales Manager

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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Small Business Centralized Sales is a telephone based channel with two locations, Tampa, FL and Pasadena, CA. This channel is primarily responsible for providing financial products solutions to small businesses with annual revenues up to $1 million. With over 125 Centralized Small Business Bankers in our team, SBCS assists small business customers across the entire Bank of America footprint.

Responsibilities:

• Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.

• Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.

• Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.

• Ensures complete and efficient customer interactions.

• May participate in data collection and simple analysis.

• Identifies process improvement opportunities

• Partners with other lines of business to optimize growth

Skills:

• Customer and Client Focus

• Oral Communications

• Performance Management

• Influence

• Issue Management

• Risk Management

• Talent Development

• Written Communications

• Coaching

• Drives Engagement

• Recruiting

• Workforce Analytics

Required Qualifications:

• Customer and associate focused and have the ability to motivate and create enthusiasm

• Strong interpersonal and communications skills

• Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills

• 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position

• Ability to work effectively in a fast-paced environment with aggressive goals

• Significant experience with general Small Business Banking products and clients

Desired Qualifications:

• 3-5 years experience sales experience with Small Business Banking clients and products

• Significant and consistent success exceeding goals in a call center sales environment

• General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities

Shift:
1st shift (United States of America)

Hours Per Week:
40

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