Centralized SB- Sales Manager

Bank of America

3.2

(114)

Plano, TX

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-24045743

    Position summary

    organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:
    Small Business Centralized Sales is a telephone based channel with two locations, Tampa, FL and Pasadena, CA. This channel is primarily responsible for providing financial products solutions to small businesses with annual revenues up to $1 million. With over 125 Centralized Small Business Bankers in our team, SBCS assists small business customers across the entire Bank of America footprint.

    Responsibilities:

    • Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.

    • Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.

    • Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.

    • Ensures complete and efficient customer interactions.

    • May participate in data collection and simple analysis.

    • Identifies process improvement opportunities

    • Partners with other lines of business to optimize growth

    Skills:

    • Customer and Client Focus

    • Oral Communications

    • Performance Management

    • Influence

    • Issue Management

    • Risk Management

    • Talent Development

    • Written Communications

    • Coaching

    • Drives Engagement

    • Recruiting

    • Workforce Analytics

    Required Qualifications:

    • Customer and associate focused and have the ability to motivate and create enthusiasm

    • Strong interpersonal and communications skills

    • Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills

    • 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position

    • Ability to work effectively in a fast-paced environment with aggressive goals

    • Significant experience with general Small Business Banking products and clients

    Desired Qualifications:

    • 3-5 years experience sales experience with Small Business Banking clients and products

    • Significant and consistent success exceeding goals in a call center sales environment

    • General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities

    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.