Credit Assistance Specialist Consumer Vehicle Lending 2nd Shift

Bank of America

3.2

(114)

Kennesaw, GA

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-24044487

    Position summary

    organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:
    This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

    Required Qualifications:

    • At least 1 year of customer service experience

    • Excellent verbal and written communication skills

    • Ability to work within the operating hours and days for this position as outlined in the posted job requisition

    • Commitment to exceptional customer service, including the ability to be empathetic and meet client needs

    • Proficient in dealing with customers issues in both a routine and complex environment

    • Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients

    • Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

    Desired Qualifications

    • College degree or commensurate work experience preferred

    • Credit Assistance and collections experience

    • Inbound/Outbound call center experience

    • Banking/financial services experience

    • Knowledge of banking operations

    Skills

    • Active Listening

    • Attention to Detail

    • Client Solutions Advisory

    • Oral Communications

    • Account Management

    • Adaptability

    • Collaboration

    • Data Collection and Entry

    • Interpret Relevant Laws, Rules, and Regulation

    Shift:
    2nd shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.