Credit Servicing Specialist II- Loan Servicing Operations

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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support.

This role is responsible for monitoring reports and working report items in a timely manner to ensure customer satisfaction.

Required Qualifications:

• Financial industry experience

• Excellent communication skills

• Extreme attention to detail for a high degree of accuracy

• Ability to toggle through computer platforms with ease

• History of managing pipeline queues and meeting established business metrics

Desired Qualifications:

• 1+ year of loan servicing

• Knowledge of LoanIQ, iCon, BOSS, Navigator and SalesLogix

• Proficiency in Microsoft Office Product

Skills:

• Attention to Detail

• Customer and Client Focus

• Data Collection and Entry

• Prioritization

• Written Communications

• Analytical Thinking

• Collaboration

• Oral Communications

• Recording/Organizing Information

• Issue Management

• Legal Structures and Legal Forms

• Policies, Procedures, and Guidelines Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

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