Financial Center Manager

Bank of America

3.2

(114)

Chandler, AZ

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-24046804

    Position summary

    organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:
    This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

    Responsibilities:

    • Develops talent, including proactive sourcing of candidates

    • Manages client traffic, engaging and appropriately routing clients, and fostering client retention

    • Manages business results through formalized management routines and coaching

    • Creates a world class client experience environment

    • Manages market-level initiative prescribed by market leaders

    • Drives operational excellence by engaging employees on business strategy

    • Manages organizational priorities and effective execution

    Managerial Responsibilities:
    This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

    • Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

    • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

    • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.

    • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

    • People Manager & Coach: Knows and develops team members through coaching and feedback.

    • Financial Steward: Manages expenses and demonstrates an owner's mindset.

    • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

    • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

    Required Qualifications:

    • 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team

    • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

    • Collaborates effectively to get things done, building and nurturing strong relationships

    • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

    • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

    • Communicates effectively and confidently and is comfortable engaging all clients

    • Has the ability to learn and adapt to new information and technology platforms

    • Applies strong critical thinking and problem-solving skills to meet clients' needs

    • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

    • Efficiently manages time and capacity

    • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

    • Can interpret performance results, find opportunities to drive success and hold others accountable to results

    • Can be flexible to work weekends and/or extended hours as needed

    Desired Qualifications:

    • 1+ years of management experience including hiring, coaching and developing direct reports

    • Experience in financial services and knowledge of financial services industry, products and solutions

    • Experience working in an environment with individual and team goals where goals were routinely met or exceeded

    • Bilingual skills

    Skills:

    • Coaching

    • Customer Service Management

    • Customer and Client Focus

    • Performance Management

    • Talent Development

    • Business Operations Management

    • Recruiting

    • Result Orientation

    • Risk Management

    • Sales Performance Management

    • Inclusive Leadership

    • Leadership Development

    • Prioritization

    • Problem Solving

    • Referral Management

    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.