GCIB / GM KYC Support Specialist

nce processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.

Role Responsibilities

• Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements

• Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices

• Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks

• Support the monitoring and escalation of any issue remediation concerns or challenges

• Assist in the administration of the FLU governance framework as it relates to KYC requirements

• Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes

• Support ad hoc reporting as it relates to Outreach performance, delivery and output

• Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed

• Support the design and delivery of cultural and people Initiatives and org health where needed

• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent work experience

• 4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry

• Excellent interpersonal skills for motivation, collaboration and encouragement

• Professional Demeanor: Demonstrating patience, composure, and positive attitude.

• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Shift:
1st shift (United States of America)

Hours Per Week:
40

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