Markets Support Specialist- Global Markets Operations - Global Operations

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Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade.

Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions.

Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

As part of the Americas Equity Trade Control team, the candidate will be responsible for providing operational trade support across an exciting and fast paced set of Equities businesses.

This individual will partner closely with Sales/Trading and broader Global Markets teams to deliver operational support across the lifecycle of a trade.

This role provides direct exposure to several lines of business and is uniquely positioned within Global Markets Operations to influence front to back operational processes, improve controls and drive change

Responsibilities:

• Perform critical operational functions including equity swaps and derivatives lifecycle management, corporate action processing, trade allocations, amendments, and reconciliations

• Responsible for the analysis and resolution of a wide variety of complex products that may require special handling or exception reporting

• Manage ad hoc requests from trading, sales and client(s) with tight timelines

• Collaborate across Global Markets teams (ops, trading, sales, risk, credit, COOs, legal, compliance, technology) to resolve issues quickly and minimize risk impact

• Support strategic initiatives and proactively identify improvement opportunities to increase efficiencies and reduce risk

• Partner with global peers in to ensure seamless and consistent global front to back support model

• Leverage understanding of the performance drivers for the GBAM businesses to create value add analysis and lead strategic insights

• Maintain trading book, instrument and client reference data

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients

• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks

• Performs tasks accurately during high volume periods in a team environment

• Improves and simplifies the client experience, reducing manual touchpoints

• Supports the implementation of new processes to improve the overall business operating model

• Identifies and flags potential risks in a timely manner

Required Skills:

• High level knowledge of cash equities, equity swaps, and/or equity derivatives products

• Requires general product knowledge of financial instruments relevant to the area supported and across related asset classes

• General knowledge of equity markets and lifecycle management processing of in scope products

• Attention to detail and a control mindset

• Intellectually curious, takes initiative, and operates with urgency

• Advanced knowledge of Excel and MS Office suite

• Ability to work well in a team environment

• Ability to multi-tasking and work in a high pressured environment

• Demonstrated ability to drive change and tasks to completion

• Excellent written and verbal communication/presentation skills

Desired Skills and Experience:

• Enthusiastic, keen to learn and quick to gain an understanding of complex issues and concepts

• Understands operational activities related to Trade Support functions

• Bachelor degree or substantially equivalent business experience

• General knowledge of operational processing and risk control skills including the ability to build well-controlled spreadsheets and source appropriate and meaningful data

• Self-starter with outstanding problem solving skills.

• Excels at 'getting things done' with minimal direction.

• Take responsibility for delivering high quality work

• Ability to thrive in a dynamic, team-oriented environment - both work closely with senior members of the team and work independently

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

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Shift:
1st shift (United States of America)

Hours Per Week:
40

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