Operations Analyst - Global Payment Operations

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Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Review queries from other financial institutions utilizing SWIFT to communicate between financial institutions

• Reviews incoming requests and inputs case-specific detail into all required fields in GIN system

• Responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Must have at least 1 year of Wire Transactional work experience in the industry.

• Must be able to Multitask using various systems/applications as well as different tasks at different times.

• Strong ability to work both independently and collaboratively.

• Excellent communication/organizational skills

• Proficient work experience with Microsoft Office Suite, especially Excel.

Desired Qualifications:

• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Shift:
1st shift (United States of America)

Hours Per Week:
40

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