Operations Analyst - GWIM Credit-Charlotte

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• Monitoring ticklers and taking appropriate action

• Inputting and balancing batch work to the loan system

• Provide specialized processing support

• Answering Research Inquiry Line to assist business partners with issues and providing prompt service for resolution.

• May assist in designing, documenting, implementing, and monitoring of new products/processes

• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes

• Specific Technical and Leadership Skills Required:

• Some understanding of credit structures, documentation and loan accounting principles. Excellent phone and analytical skills. Effective prioritization of multiple tasks, balancing quality and productivity. PC literate - Word, Excel

Required Skills:

• Understanding of credit structures, documentation and loan accounting principles

• Knowledge of AFS Loan System and/or Loan IQ, BOSS, INTERACT, FDES, BFT, EDR, Content Navigator, Service Request, Global Process Analytics (GPA) and various other research systems.

• Full working knowledge of operations environment acquired through experience in a similar area.

• Monitoring, Surveillance, and Testing

• Business Analytics

• Reporting

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

Desired Skills:

• Four Year College Degree in Business/Finance/Accounting is preferred.

Shift:
1st shift (United States of America)

Hours Per Week:
40

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