Operations Analyst - TFX Investigations - Global Payment Operations

can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Review queries from other financial institutions utilizing SWIFT to communicate between financial institutions

• Reviews incoming requests and inputs case-specific detail into all required fields in GIN system

• Investigation of completed post settlement payments

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year of banking and/or case management experience

• Excellent written communications skills

• Strong ability to work both independently and collaboratively

• Must be able to Multitask using various systems/applications as well as different tasks at different times

• Excellent organizational skills

• Proficient work experience with Microsoft Office Suite, including Excel

• Analytical and detail oriented

• Overtime as required

Desired Qualifications:

• Previous Wire Transaction or Payment experience highly desired.

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Shift:
1st shift (United States of America)

Hours Per Week:
40

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