Operations Analyst - Wire Exception & Repair

Bank of America

3.2

(114)

Richmond, VA

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-25030223

    Position summary

    can build a successful career with opportunities to learn, grow, and make an impact. Join us!

    Job Description:
    This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

    Responsibilities:

    • Analyzing wire instructions to successfully repair complex wire payments

    • Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy

    • Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows

    • Ability to navigate multiple processing applications during research and exception processing

    • Assists with coordination of implementation for products, services, and operational solutions

    • Supports the design, documentation, implementation, and monitoring of new products and services

    • Provides guidance regarding procedural, technical, and operational changes

    • Expands business products knowledge within operations environment

    • Builds network by developing relationships with partners and teammates

    • Inspects data to identify issues and trends

    • Collects and interprets data to validate operational processes

    Required Qualifications:

    • Minimum of 1 year experience with Wires or research and analysis experience in a production environment

    • Ability to m ultitask using various systems/applications

    • Excellent time management and prioritization skills, with ability to meet deadlines under pressure

    • Strong ability to work both independently and collaboratively

    • Excellent communication/organizational skills

    • Proficient work experience with Microsoft Office Suite, especially Excel.

    • Schedule is Monday - Friday 7am -4pm

    • Overtime as needed

    Desired Qualifications:

    • Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT

    • Working knowledge of payment investigation systems

    • Financial industry experience

    • Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

    Skills:

    • Attention to Detail

    • Customer and Client Focus

    • Monitoring, Surveillance, and Testing

    • Process Performance Management

    • Research

    • Adaptability

    • Business Analytics

    • Critical Thinking

    • Reporting

    • Written Communications

    • Data Management

    • Policies, Procedures, and Guidelines Management

    • Process Design

    • Process Effectiveness

    • Strategic Thinking

    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.