Operations Analyst - Wire Exception & Repair

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Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Analyzing wire instructions to successfully repair complex wire payments

• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy

• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows

• Ability to navigate multiple processing applications during research and exception processing

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment

• Ability to m ultitask using various systems/applications

• Excellent time management and prioritization skills, with ability to meet deadlines under pressure

• Strong ability to work both independently and collaboratively

• Excellent communication/organizational skills

• Proficient work experience with Microsoft Office Suite, especially Excel.

• Schedule is Monday - Friday 7am -4pm

• Overtime as needed

Desired Qualifications:

• Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT

• Working knowledge of payment investigation systems

• Financial industry experience

• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Shift:
1st shift (United States of America)

Hours Per Week:
40

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