Operations Team Lead - Reconciliation Center of Excellence

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Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.

• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

• Resolves day-to-day problems and executes deliverables within the business unit

• Provides functional expertise knowledge to projects or initiatives relating to the business unit

• Manages team workload and provides general oversight and direction to team

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations

• Previous experience with general ledger

• Proficient skills utilizing MS Excel

• Thorough understanding of debits and credits

• Ability to multi-task and meet specific performance goals

• Excellent problem solving skills

• Detailed oriented, self-motivated, assertive

• Demonstrates ability to work flexible schedules and adapt quickly to change

• Demonstrates leadership skills consistently

• Must possess excellent verbal and written communication skills

• Work well in a team environment as well as independently

• Excellent research, analytical & decision making skills

• Ability to work overtime as needed

Desired Qualifications:

• Experience with various systems which may include: Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro and TSYS

Skills:

• Attention to Detail

• Collaboration

• Customer Service Management

• Customer and Client Focus

• Fraud Management

• Active Listening

• Administrative Services

• Business Operations Management

• Data Collection and Entry

• Quality Assurance

• Client Management

• Coaching

• Performance Management

Shift:
1st shift (United States of America)

Hours Per Week:
40

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