#JR-25030066
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Job Description:
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.
Responsibilities:
Senior level engineer able to provide technical leadership and delivery strategy for Application Delivery Services to align business requirements to technical solutions to improve availability, functionality, and security.
Working with lines of business to translate/align business requirements for delivery of the ADS services.
Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class application load balancing solutions that align to meet business and technology requirements.
Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class automation solutions that align to meet business and technology requirements.
This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a "team player" who can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements.
Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering technical traffic management solutions.
Development, and optimization of F5 rule
Required Qualifications:
8-10 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
E-commerce
Hosted Payment Pages/Secure Acceptance Recurring and Tokenized payments Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite, E-signature services like Docusign, rightSignature
Mobile Payments
Apple PayGoogle Pay
Point of Sale Technologies
NCR
PAX
REST APIs
VISA Developer APIs
Fraud and Transactional Risk Management domain
Settlements
Technologies:
Several years of experience with the technologies listed below is necessary.
Linux
Scripting - python, shell
Tools - Grep, awk, netstat, pstat, free, vmstat
SQL - Oracle or Postgress
Programming Language
Java (enterprise JBOSS)
Ruby (Ruby On Rails)
Python
Network monitoring such as VPC flow logs
Cloud
AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) - this is mandatory
Azure, Heroku - optional
Monitoring Tools:
We use several industry leading tools to monitor our applications, they are listed below
Dynatrace or NewRelic
Splunk or Datadog
Catchpoint
Cloudwatch
Task Management:
We use below applications to manage day-to-day tasks.
Project Management using Jira
Incident Management
Remedy - Remedy familiarity will be very helpful.
ServiceNow
Shift:
1st shift (United States of America)
Hours Per Week:
40
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