Senior Delivery Lead - ServiceNow

the health of the project/program to Senior Management and Stakeholders . This role ensures execution and delivery meets the organizations expectations in terms of the business outcomes, timeline, and cost. They manage financials for the project/program, assist with resource planning, and facilitate sync points between business and technology leadership across multiple organizations, as well as Risk and Compliance partners.

Key Responsibilities
• Establish the target business outcomes in partnership with Sr. Leaders and stakeholders.
• Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk.
• Coordinate and facilitate the program routines (for example, kick-off, status reviews, stakeholder meetings, change controls, tollgates, and necessary routines).
• Plan and coordinate delivery and dependencies across multiple organizations.
• Promote/facilitate communication and collaboration across organizations to achieve the target business outcomes and meet expected timeline.
• Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule.
• Manage the technical delivery of vendors, suppliers, consultants, contractors, support organizations, and development teams.
• Facilitate dependency management/risk management/impediment removal.
• Ensure that execution is aligned with target business outcomes by working with the executive sponsor/stakeholders.
• Ensure the work delivered complies with Global Technology and Enterprise Change Management standards.
• Track the success metrics and review performance with stakeholders, Sr. Management and key leaders.
• Manage the financials and resource planning for the project/program.
• Provide input to define/improve the Change Management process for the Portfolio, projects and workstreams.

Professional Competencies
• Proven ability to deliver large-scale infrastructure and networking initiatives
• Understands development or integration of Agile/lean/ development initiatives.
• Business case development and business requirements analysis
• Understand how to deliver against client satisfaction and project metrics
• Strong business acumen and ability to influence others/ persuasion
• Initiative and BAU funded project management
• Problems solving applying critical and logical thinking
• Executive communication experience; written and oral

Requirements and Technical Expertise
• Strong knowledge of financial services, cybersecurity products, services and technologies at a functional and data level.
• Knowledge of traditional IT functions and development/deployment processes (servers, firewalls, networks, datacenters)
• Typically requires 7 plus years of related work experience
• Requires previous supervisory/leadership experience

Desired Skills:
• College degree, or specialized training or equivalent work experience
• ServiceNow platform

Shift:
1st shift (United States of America)

Hours Per Week:
40

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