Senior Operations Analyst - ARP

d inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions

• Manages the design, documentation, implementation, and monitoring of new products and services

• Consults on procedural, technical, and operational changes

• Advances business products knowledge within operations environment

• Fosters relationships with partners and teammates

• Inspects data to identify issues and trends

• Presents reporting on key performance and implementation status

Skills:

• Attention to Detail

• Monitoring, Surveillance, and Testing

• Policies, Procedures, and Guidelines Management

• Regulatory Compliance

• Written Communications

• Adaptability

• Business Acumen

• Continuous Improvement

• Critical Thinking

• Process Mapping

• Change Management

• Consulting

• Data Management

• Reporting

• Research

Required qualifications:

Analytical thinking, problem solving skills and detail oriented

Good oral and written communications skills

PC proficiency and excellent Keyboarding/Typing skills

Proficiency with Microsoft Excel, Microsoft PowerPoint

Data analysis experience

Shift:
1st shift (United States of America)

Hours Per Week:
40

Learn more about this role