Sr Operations Team Lead - Sanctions Screening Center of Excellence - 1st Shift

d coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Job Description:

About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Manages team workload and provides oversight and direction to team

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control

• Identifies and recommends responsibilities and accountabilities for key programs/projects

Available Schedules:

Sun - Thur or Tues - Sat

Required Qualifications:

• 1+ year experience in Operations or Compliance; Sanctions experience highly desired

• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions

• Analytical and detail oriented.

• Ability to work under pressure, meet deadlines and navigate change

• Ability to work independently, as well as, within a team.

• Strong risk framework and approach.

• Ability to prioritize, use own initiative and be flexible

• PC proficiency and excellent Keyboarding/Typing skills.

Desired Qualifications:

• Knowledge of OFAC, Bank Secrecy Act, Patriot Act

• Experience & Knowledge of economic sanctions program requirements and disposition of sanctions alerts

• Experience in Global Banking & Markets business process

• Excels in working among diverse viewpoints to determine the best path forward

• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.

• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

• Is intellectually curious; constantly seeks to learn and advance his/her knowledge

• Monitor work flow and team progress, provide feedback to manager/team

• Monitor escalations received from Lines of business and response in timely manger

• Coordinate with other sites/regions to ensure daily SSCOE goals are met

Skills:

• Leadership Development

• Performance Management

• Process Management

• Process Performance Management

• Talent Development

• Account Management

• Client Management

• Customer Service Management

• Relationship Building

• Business Operations Management

• Policies, Procedures, and Guidelines

• Risk Management

Minimum Education Requirement: Bachelor's degree or equivalent work experience

Shift:
1st shift (United States of America)

Hours Per Week:
40

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