Sr Service Specialist - Commercial Cardholder Servicing Support

Bank of America

3.2

(114)

Newark, DE

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-25030090

    Position summary

    can build a successful career with opportunities to learn, grow, and make an impact. Join us!

    Job Description:
    This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

    Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to general inquiries and research related requests.

    Key Responsibilities:

    • Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.

    Requirements:

    • 1-3 years previous experience working directly with clients in a Call Center environment.

    • Self-starter and independent worker, ability to work with minimum supervision.

    • Must have excellent written communication skills with demonstrated client focus.

    • Superior follow through and initiative.

    • Highly organized, adapt at time management, and problem/solving/analytical.

    • Advanced skills within Microsoft applications.

    • Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.

    • Ability to exercise good judgement and sound-decision making skills a must.

    • Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.

    • Ability to work in fast- paced, team environment.

    • Microsoft Office, Excel proficiency.

    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.