Technology Operations Specialist II

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Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Position Summary:

Manages and maintains SQL Server databases, servers and related services in a production environment, ensuring data integrity, security, and availability.

This role involves daily operational tasks, performance monitoring and tuning, and implementing high-availability solutions like clustering, Always-On, and database mirroring.

Additionally they may be responsible for backup and recovery strategies, capacity planning, monitoring, patching, troubleshoot issues in production and non-production systems, project work and collaborate with other IT teams.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems

• Mentors other team members and provides technical leadership

• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment

• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications

• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly

• Provides release support when needed and manages engagement across audiences

• Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:

• 5-10 years experience in Information Technology

• Experience in Production support in large scale installation of MSSQL 2016-2022.

• Always-On.

• Troubleshooting, Performance tuning, Replication, Encryption and certificates.

Desired Qualifications:

• Cohesity, NetBackup, Foglight, PowerShell, Linux, Redis

Skills:

• Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

• Adaptability

• Analytical Thinking

• Collaboration

• Influence

• Solution Delivery Process

• Architecture

• Automation

• DevOps Practices

• Project Management

• Stakeholder Management

Shift:
1st shift (United States of America)

Hours Per Week:
40

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