Customer Insights Analyst

continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.

✨ Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company!

We are seeking an experienced Customer Insights Analyst to join the Insights portion of our CXO Insights & Reporting team, which supports various teams within the Customer Experience (CX) and Operations (O) functions at BILL, as well as BILL's product general managers. This position will play a pivotal role in weaving data from various sources into compelling data stories and insights, specifically as it relates to Voice of Customer (VoC) collected via customer support contacts.

Responsibilities

• Build and enhance CXO data models to generate actionable VoC insights
• Develop compelling data visualizations and present VoC insights to senior leadership and stakeholders
• Collaborate with cross-functional teams to drive improvements in the customer experience
• Support and collaborate with Senior Analysts on the CXO Insights & Reporting team
• Serve as a subject matter expert on CXO VoC data and a strategic thought partner for business initiatives

We'd love to chat if you have

• Bachelor's degree in a technical or data-related field (e.g., Economics, Mathematics, Business) or equivalent work experience
• 2+ years of experience in a Data Analyst or similar role, with demonstrated success in data storytelling
• Intermediate to advanced SQL skills
• Experience with data visualization tools (e.g., Tableau)
• Experience preparing and delivering data presentations to senior leadership
• Experience working with data warehouses and business intelligence tools

Preferred Qualifications

• Experience modeling data using dbt (data build tool)
• Experience collaborating with Customer Experience, VoC and Product teams to improve customer journeys
• Familiarity with tools such as Salesforce and Asana
• Fintech or startup experience
• Exposure to LLMs / generative AI tools (OpenAI, Gemini, etc.)

This hybrid role requires in-office work (Mon, Tues, Thurs) at our Draper, UT office. Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of the Draper office or relocate by the start date. Fully remote work is not available for this position.

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$93,700-$110,000 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.