Lead Product Designer

ontinuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

As the product design leader in BILL's core AP workflow, you will lead the team to vision and execute on the most efficient, accurate and flexible bill entry and management experience. You will apply your knowledge on customers' pain points and desires, to identify opportunities, ideate solutions, test, iterate, and ship products to SMB while you meet the business goals. You will collaborate closely with cross functional and cross pillar teams to leverage the cutting edge AI technology, articulate the design solutions, educate and advocate for customers. You will make a big impact, help SMB save time and efforts and give time back to their business.

Key Responsibilities:

Cross-Collaboration: Lead cross-functional collaboration by working closely with Product Management, Engineering, Research, Data, and Product Marketing teams. Facilitate seamless communication and alignment across all stakeholders to drive the successful implementation of design strategies that meet both user needs and business goals.

Data-Driven Decisions: Utilize data and user insights to inform and guide design decisions. Continuously analyze user behavior and product performance metrics to refine and optimize design strategies, ensuring they are backed by solid data and aligned with business objectives.

User-Centric Design: Conduct user research to uncover and deeply understand user needs, pain points, and preferences. Translate these insights into design strategies that enhance user experience and support business objectives, particularly in optimizing payment processes and reducing delinquency rates.

End-to-End Design Process: Own the entire design process, from initial research and ideation to design, testing, validation, and final implementation. Ensure that every design is intuitive, user-friendly, and meets the highest standards of quality.

Innovation: Develop and implement innovative, adaptable design strategies that address both end-user and internal team requirements. Create tools, guidelines, and documentation that enable internal teams to adopt and contribute to design standards.

Mentorship: Mentor and inspire other designers, fostering a collaborative and positive team culture. Encourage continuous learning and professional growth within the design team.

Stakeholder Communication: Regularly present design concepts, strategies, and updates to senior leadership and key stakeholders, ensuring alignment with the broader business vision.

Design System Management: Contribute to and help evolve the design system, ensuring consistency and scalability across products. Advocate for design standards and best practices within the organization.

Prototyping and Testing: Develop high-fidelity prototypes and lead usability testing sessions to validate design concepts. Iterate on designs based on feedback and test results to ensure optimal user experiences.

Project Management: Collaborate with product managers and engineers to scope design projects, establish timelines, and ensure on-time delivery of high-quality designs. Manage multiple projects simultaneously while maintaining a keen attention to detail.

We'd love to chat if you have:

• 7+ years of expertise applying human-centered design practices to digital or mobile product experiences across all development phases
• Experience working with multiple agile teams, aligning design, product, and business roadmaps, and collaborating effectively with diverse stakeholders
• Ability to navigate complex design challenges, ensure consistent design language, and create user-centered solutions that drive business growth
• Deep understanding of user needs, industry trends, and competitive landscape to craft engaging, intuitive, and user-friendly product experiences
• Strong analytical skills to create data-backed solutions that balance user needs with business objectives
• Excellent communication skills to articulate design rationale and strategic implications across various audiences
• A growth-focused mindset centered on constant innovation, applying customer empathy to build accessible and inclusive user experiences
• Proficient in gathering, interpreting data and making data informed decisions.
• Extensive experience forming hypotheses and creating light weight experiments to validate assumptions and obtain learning quickly.
• Experience working for SMB or in financial technology

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$156,700-$188,000 USD

Let's talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected].

BILL Culture:

• Humble - We check our egos at the door. We are curious. We listen, accept feedback.
• Authentic - We earn and show trust by being real-embracing our authentic selves.
• Passionate - We care deeply about each other and our customers.
• Accountable - We are duty-bound to each other, our customers, and society.
• Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants