Customer Support Specialist, Financial and Accounting Solutions

ctionable way for teammates and customers .

• Stay informed on product changes and rapidly learn information about functionality changes .

• Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations .

• A ct as the customer-facing point of contact for all service-related needs .

• Join a rotation of on-call resources for customers afterhours and on weekends .

What you'll bring:

• Experience with Merchant processing, payment facilitator or payment platforms, payment services providers, Payment processing, and/or credit card processing .

• You have educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications .

• Experience collaborating across multiple teams. This position will require daily collaboration with integrating software applications.

• An understanding of APIs (Application Programing Interface) .

• You have experience troubleshooting email deliverability .

• You are naturally diplomatic and tactful .

• You learn quickly and take on new concepts and ideas easily .

• You have experience asking critical questions and prob ing for information to facilitate problem solving .

• You anticipate obstacles and take steps to minimize impact on intended results .

• You c ommunicate professionally including experience composing grammatically correct, concise and accurate customer response s.

• You have previous t echnical troubleshooting experience .

• You have t he ability to decipher technical terminology and explain in easy-to-understand language to your customer .

• You have an understanding of accounting concepts and principles .

• You have ex perience creating and updating self-service knowledge resources .

• You have a high school diploma .

What our interviewing process looks like:

We take pride in finding the best talent for our team and utilize a multi-step interviewing process, starting with a recorded video interview. You can expect to hear from our recruiter soon.

Our Costa Rica Blackbaud team members are currently working from home and will stay in this format indefinitely.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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