Onboarding & Communications Specialist

tation s , this will include pulling usage and training reports, and evaluat ing implementation project progress to determine timing of engagement.

• Monitor and analyze data to show the impact of onboarding and adoption efforts in driving desired outcomes and usage of solution s.

• Engage with new and existing customers through 1:1 , 1: many , and digital-led initiatives to ensure they are ready for implementation, trained, live, and adopting quickly.

• Identify issues and surface important customer information to internal stakeholders to ensure a smooth, orchestrated customer experience ; h elp troubleshoot and solve customer challenges.

• D evelop and maintain comprehensive Adoption, Webinar, and Email Communication calendars and share with main stakeholders.

• Create and ma nage webinar s in Goldcast , work with event organizers, and provid e pre- and pos t -event support , training, reporting , and resources.

• Help manage processes and workflows related to webinar creation and promotional efforts , including adding upcoming and on-deman d webinars to Blackbaud sites.

• Coordinate a cross-departmental team to review and evaluate on-demand webinar content and resources , recommending updates to Customer Success related adoption sites and archiving content on a regular basis.

• U pdate and maintain Customer Success websites to ensure customers have access to the most relevant resources.

What You´ll Bring :

• 3+ years' experience in B2B SaaS environment serving customers in onboarding, Customer Success Management, training, support, marketing, or other roles focused on delighting customers

• Demonstrates s trong computer skills, including experience with the Microsoft Office Suite and PowerPoint.

• Gainsight , Marketo, and Goldcast exper ience is a plus but not required.

• Detail oriented and organized , with the ability to manage multiple projects and tasks.

• Effectiv e ly communicates, with the ability to initiate and manage positive interactions and relationships.

• Demonstrates s trong collaboration skills and can effectively promote ideas, define tim e l i n e s and milestones, a nd secure support from key stakeholders.

• Capacity to analyze and evaluate trends , data , and complex issues to document best practices, develop new processes , and resolve issues in creative ways.

#LI-REMOTE

Stay up to date on everything Blackbaud, follow us on Linkedin , Twitter , Instagram , Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email [email protected] .