Talent and Culture Operations Analyst

work from home on the occasional basis.

Key responsibilities include:

• Provide extraordinary customer service to internal clients, efficiently and effectively answering their queries, providing them with accurate information and / or sound advice while working to problem solve with them

• Create / update e-learning modules or other learning activities as needed on the Learning Management System (LMS)

• Manage attendance of in person / virtual learning sessions

• Coordinate logistical arrangements for learning events & training programs, (room bookings, AV setup, other on-site support to ensure smooth delivery)

• Keep all process documentation relevant and up to date

• Create standard and ad hoc business reports on learning activities

• Support management of course testing and survey management

• Partner with stakeholders

Knowledge/ Experience required:

• Proficient use of Microsoft Office applications (especially Excel and Outlook)

• Experience in handling events on tools like WebEx, Teams etc.

• Passionate about self-and process- and organization development

• Adaptable, logical, and capable of flexing solutions to changing demands: anticipating the local, regional, global impact

• Comfortable working in a highly matrixed environment

• Proven ability to build and sustain high performing partnerships, both locally and globally

• Solid verbal and written communication skills, including the ability to effectively reach out to and communicate with stakeholders and program participants via phone and e-mail.

• Knowledge of learning management applications (e.g. Crossknowledge, Workday) preferred

• Fluency in English

Skills/ Qualifications:

• BA/BS degree required

• MA/MSc preferred

Competencies Required:

• Demonstrated experience in owning the details and driving execution against a set plan in an accurate, efficient and timely manner, raising issues, questions and status proactively

• Acumen in accuracy and attention to detail

• Adaptable, logical, and capable of flexing solutions to changing demands: anticipating the local, regional, global impact

• Comfortable working in a highly matrixed environment strongly preferred

• Ability to build effective and trusted relationships across the HR function

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: https://www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.