Junior Payment Compliance Executive ( Temp Contract 7 months)

tory environment in order to identify and mitigate risks and to safeguard the interests of the business as well as the customers.

Key Responsibilities

• Review CS Payment Escalations in line with existing mentorship and internal policies;

• Contribute to the Payment Compliance backlog staying within the important metrics;

• Use a combination of manual investigation and automated tools to analyze various data, based on the TL request;

• Perform daily, weekly data analysis for CS payment compliance review;

• Provide feedback to CS Operations and CS Finance team members with regard to payment review processes;

• Work successfully with team members, sharing ideas with peers and TL in a constructive and positive manner to improve the CS payment process.

Qualifications & Skills:

• Excellent interpersonal skills and proficiency in both spoken and written English; ability to speak another language in the EMEA region is an advantage.

• Strong attention to financial details, including currencies and amounts.

• Ability to stay focused during repetitive tasks, such as reviewing 40-50 cases a day.

• Quick understanding of guidelines and procedures, with a high level of accuracy in compliance with policies.

• Experience in an international, dynamic work environment is preferred, with familiarity with Booking.com internal and external Customer Service standards and guidelines being a significant plus.

• Must have strong decision-making abilities, be self-disciplined, credible, and have an affinity for complaint handling.

• Strong digital literacy, ability to prioritize incoming backlog and requests appropriately using clear communications, and flexibility to cope well with change.

NOTE: We are only considering local candidates for this role. In order to be considered for this role, you should have a valid residence & work permit that allows you to live and work in The Netherlands.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let's go places together: How we Hire

• If applicable: Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.