キーアカウントマネージャー 【Key Account Manager - Chains】

Booking.comの主要なアカウントとの関係性を確保し、パートナーシップを意思決定レベルで最適化する

• 新しい取り組みを開始したり、主要なアカウントにBooking.com B.V.のイノベーションを提示してパフォーマンスを向上させる
• 主要なアカウントを地域内、地域間、国内および所在エリア / 宿泊施設のレベルで分析する
• Booking.com B.V.と主要なチェーンアカウント間における主な連絡窓口となり、社内のプロジェクトをモニタリングする
• 世界各地の全オフィスに対し、サポートに関する最初の連絡窓口となる
• ワークショップ/ トレーニングを準備する
• KPIデータに関する、チェーンの月次レポートを作成する
• チェーンの新規獲得の準備をサポートする
• 社内外のビジネスレビューの準備をサポートする
• チェーンの管理やwiki、プレゼンテーション、ベストプラクティス、および新規獲得に関する資料を更新する
• XMLチームおよびチェーンホテルのオペレーション担当部署と連携する
• チェーン施設に対し、様々な手順を設定する
• エスカレーションされた問題の解決をサポートする

募集要項：

• 関連性のあるアカウント管理の役職において4年以上の職務経験がある
• ホスピタリティ関連の専攻で大学を卒業していることが望ましい
• オンライン旅行業界、および/またはホテル・旅行業界に明るい、または当該業界の経験がある
• 収益管理やチャネル管理について豊富な知識がある
• Booking.comの競合環境について豊富な知識がある
• 社内外の様々なステークホルダーと連携するための高いネットワーキングスキルを有している
• ステークホルダーに合わせてコミュニケーションスタイルを変えることができる
• 様々なオーディエンスに向けて、魅力的なプレゼンテーションを行うことができる
• 短・中・長期の目標を定義するために、複数のデータを読み取って解釈することができる
• ビジネスニーズに合わせてワークロードを計画したり、優先順位をつけることができる
• 物事の全体像を見ることができる
• 英語と日本語が流暢である
• 日本での就労資格がある
• 顧客中心のマインドセットと、積極的な姿勢を持っている
• 有効な運転免許証を保有している

As a Key Account Manager, you are responsible for managing the relationship we have with our existing Chain Accommodation Partners. In addition, you may support Booking.com BV's acquisition of new Chain Partners through negotiations. You create in-depth quantity and quality reports on results and performance and advise all relevant departments on how to optimize their performance on Booking.com. You proactively inform Key Chain Partners about the benefits of Booking.com products and services. You will be responsible for the improvement of Key Accommodations Partner's availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website. As part of this team, you will need to work closely with other departments such as Connectivity, Hotel Innovations, Credit Control and the Hotels teams based in Booking.com's local offices within the wider region. To be successful in this role you will need to demonstrate strong networking skills in order to connect with different stakeholders within Booking.com as well as within the Hotel Industry and within Hotel Chains.

This full-time position is be based in our Tokyo office.

What You'll Be Doing:

• Support Booking.com BV's-strategy for Key Chain Partners;
• Promote the Booking.com BV brand name and its online products and services to Key Partners;
• Create in-depth Key Account profiles that show understanding of the complexity of the Account;
• Be the relationship builder for various internal and external stakeholders that are involved in the specific Key Account;
• Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;
• Securing our relationship and optimizing our partnership on a decision making level with Key Accounts of Booking.com B.V;
• Initiate initiatives and present Booking.com B.V. innovations with Key Accounts to increase performance;
• Analyze Key Accounts on a regional and cross-regional level, national level and on local/Property level;
• Monitor internal projects by being the main contact person between Booking.com BV and the Key Chain Account;
• First contact for support to all offices worldwide;
• Prepare workshops/trainings;
• Run monthly chain reports on KPI data;
• Assist with chain acquisition preparation;
• Assist in preparing internal and external business reviews;
• Update chain administration, wiki, presentations, best practice & acquisition material;
• Liaise with XML team and operations for chain hotels;
• Set procedures for chains;
• Assist in finding solutions for escalated issues.

What You'll Bring:

• At least 4+ years of experience in a relevant account management function;
• University background in Hospitality is preferred;
• Affinity/experience within e-travel and/or hotel/travel industry.
• Strong knowledge of Revenue and Channel Management;
• Strong knowledge of Booking.com competitive landscape;
• Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders;
• Ability to adjust communication style depending on the stakeholder;
• Ability to deliver engaging presentations to various audiences;
• Ability to read and interpret multiple data sources in order to define short/medium/long-term goals;
• Ability to plan and prioritize workload in line with business needs;
• Ability to "see the bigger picture";
• Fluent English & Japanese;
• Authorization to work in Japan;
• Strong Customer focus and proactive attitude;
• Valid driver's license is required;
• Availability up to travel 50% of the time.

Benefits & Perks : Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Coffee, and snacks, including healthy and vegan options, daily*
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.

**Pre- Employment Screening:

**If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.