Localisation Quality Manager- Marketplace

support

• Be an evangelist for part of Solutions, not only performing research into the latest developments in the area, but sharing insights with colleagues and the wider Booking community

• With the Global Manager Content Solutions, support in the creation of a long-term, company- wide content strategy for Booking.com, and coordinate implementation of this strategy

• Build and sustain a network across the business, focusing on key stakeholders and influencers; stay on top of company strategic developments, and through this understand and predict future company content needs

• Stay on top of content industry trends, and build connections with relevant external vendors

• Identify opportunities for creation of new services and assets

Communication.Stakeholder

• Global Manager Content Solutions

• Product Director Commercial Operations

• Product Directors, VPs Product, Marketing etc

• Analytics Manager

• Global Operations Manager

• Product, Tech teams (Commercial Operations)

• (Senior) Business Controller

• Change and Development/ Implementation

Communication.Type

• Cooperation - Align on content strategy, reporting on service and asset performance, investment decisions

• Cooperation - Align on content strategy and objectives for specific solutions, as well as the investments and prioritization required

• Cooperation - Understand stakeholders' needs, discuss future of content, align on required solutions and reporting

• Information - Solutions performance metrics (creation and reporting), optimizations, resourcing, updates

• Information - Effectiveness of operations and operational support for solutions

• Information - Implementation/management of content systems and tooling

• Information - Cost of solutions, budget allocation, budget tracking, reporting, building business cases

• Cooperation - Ensure correct implementation of solutions in Operations

Communication.Frequency

• Continuous

• Continuous

• Frequent

• Continuous

• Continuous

• Frequent

• Continuous

• Frequent

Level of Education.Level of Education

• Bachelor degree

Years of relevant Job Knowledge.Years of relevant Job Knowledge

• Extensive Knowledge (8 - 12 years)

Requirements of special knowledge/skills

• Demonstrable track record of defining and executing solutions and process improvement initiatives, leading them from start to finish, including the definition of success metrics

• Passion for content production and management, especially at scale

• Solid understanding of content creation processes, including quality management (style guides, glossaries), as well as strong and current knowledge of systems, tooling and methodologies

• Minimum 5 years in service/solution design, ideally in a global e-commerce environment*

• Proven impact with process innovation

• Strong understanding of impact/importance of content in e-commerce

• Excellent business acumen and ability to combine big picture thinking with pragmatism

• Strong ability to prioritize according to impact and business needs

• Proactive, solution-focused and results-oriented attitude

• Analytical mindset with proven strategic ability. Can support decisions with data and build business cases accordingly.

• Excellent communicator with proven stakeholder management experience

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.