Manager People Operations - NL

rs-specific needs. The role leads operational excellence across the employee lifecycle, drives continuous improvement, and ensures delivery of reliable, scalable People services.

In addition, this role holds oversight of Talent Coordination (TC) services, ensuring effective operational partnership, performance governance, and long-term evolution of the Talent Coordination operating model in alignment with People Operations strategy.

Due to the scale and complexity of the headquarters population, significantly larger than other regions, this role operates with increased scope, stakeholder exposure, and operational impact.

You report to the Global Senior Manager People Operations.

Key Job Responsibilities and Duties:

People Operations Leadership

• Define the Netherlands People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy.

• Translate global frameworks into effective regional execution, tailored to headquarters needs

• Represent People Operations in key regional and cross-functional initiatives

• Own the senior People Operations lead for the Netherlands headquarters population

Service Delivery

• Accountable for the team's accurate, compliant, and timely personnel administration and payroll inputs

• Own service delivery performance, including SLAs, KPIs, quality standards, and compliance

• Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency

• Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, ServiceNow)

• Identify operational risks and implement mitigation plans

• Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions

• Ensure successful integration and maturity of Netherlands Ops team as part of the tiering model

• Drive integration of knowledge management within the day to day operations

Talent Coordination Oversight

• Accountable for overall Talent Coordination (TC) performance, service quality, and outcomes

• Define success measures, reporting expectations, and performance governance for TC services

• Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions

• Make decisions impacting TC service levels, scope, prioritization, or investment

• Own senior stakeholder relationships related to Talent Coordination services

• Act as escalation point for high-risk issues and persistent performance challenges

• Ensure onboarding effectiveness and readiness in partnership with TC, aligned with broader People Operations strategy

• Own prioritization decisions where capacity, risk, or service constraints exist

• Drive the evolution and long-term maturity of the Talent Coordination operating model in alignment with global direction

Stakeholder & Partnership Management

• Build and maintain strong relationships with senior stakeholders, including but not limited to Payroll, HR Advisory, Legal, and global People teams

• Act as escalation point for high-risk issues and persistent performance challenges

• Lead alignment conversations to ensure Netherlands needs are reflected in global process design

Team Leadership & Development

• Lead, coach, and develop a team of People Operations Specialists and Senior Specialists

• Conduct regular 1:1s focused on performance, engagement, and development

• Own performance management processes, including bi-annual reviews and ongoing goal tracking

• Allocate work and projects based on team capacity, strengths, and development goals

• Foster a high-performance, service-oriented, and continuously improving team culture

Workforce & Capacity Management

• Own Netherlands capacity planning and workforce forecasting across People Operations and Talent Coordination

• Assess current and future workload trends to ensure appropriate resourcing levels

• Make data-driven recommendations on internal FTE growth, reallocation, or role redesign

• Evaluate and manage Netherlands contingent workforce strategy, including decisions to extend, convert, or roll off contingent workers

• Balance service levels, budget constraints, and operational risk when making resourcing decisions

• Partner with Finance and Global People leadership on headcount planning and budget alignment

• Ensure optimal allocation of resources across peak periods and strategic initiatives

Compliance, Governance & Risk

• Ensure regional compliance with Dutch labor law and internal policies

• Oversee implementation and operationalization of company policies and procedures

• Maintain audit readiness and documentation standards

• Partner with key stakeholders such as Legal, Payroll, Comp & Ben on regulatory changes impacting People Operations

Process Improvement & Transformation

• Drive capacity management for Netherlands team and assess con

• Proactively identify opportunities to simplify, standardize, and automate processes

• Lead or contribute to regional and global People Operations improvement initiatives

• Use data and insights to drive operational decisions and resource planning

• Support scaling of People Operations services in line with organizational growth

Qualifications & Skills:

• 5+ years of people leadership experience in an international HR or People Operations environment

• Strong experience in People Operations service delivery, payroll processes, and HR systems (Workday experience strongly preferred)

• Demonstrated experience leading process improvement and operational excellence initiatives

• Experience managing complex stakeholder environments and senior business relationships

• Solid knowledge of Dutch labor law and HR compliance requirements

• Experience working with outsourced or centralized service models (e.g., Talent Coordination, shared services, or RPO-style environments) is a strong plus

• Proven ability to manage performance through KPIs, SLAs, and service metrics

• Strong coaching and people development skills

• Comfortable operating in a fast-changing, scaling organization

• Strong analytical and problem-solving skills, with a data-informed mindset

• Excellent communication and stakeholder management skills

• Project and change management experience

• Fluent in English (written and spoken); additional languages are a plus

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.