Process Lead - PSP Governance

clean up access based on the mapped model - Reporting: Liaise with the PSPs/Issuers to design robust reporting on user access models in order to conduct SOx-compliant controls - Superuser revamp: Collaborate with the PSPs/Issuers to ensure that current internal protocols for superuser access are reflected in their Platforms and document their protocols for updating changes to the superuser base - Regulatory readiness: Liaise with Booking.com's regulated legal entity (Booking Holdings Financial Services) to ensure access models meet the requirements needed to transact through them - Execution: Work with our Bangalore-based PSP Administration team to roll out new access models and set up users & reporting

• Document & clean up the existing account/sub-account structure for existing & new PSPs/Issuers, including:

  • Liaising with internal teams (Product, Finance, non-Accommodation verticals) to identify the purpose of existing/initial sub-accounts with PSPs/Issuers

  • Documenting the Booking.com settlement bank accounts & currencies linked to each PSP/Issuer and working with Treasury to ensure these are compliant

  • Initiating processes directly with PSPs/Issuers to shut down any discontinued sub-accounts

  • Handling ad-hoc incidents and requests from internal stakeholders related to PSP/Issuer setup and governance

  • Regulatory readiness: Liaising with Booking.com's regulated legal entity (Booking Holdings Financial Services) to ensure the sub-account structure for their routed volumes are fit for purpose

Requirements of special knowledge / skills

• MUST: Software development background/experience in onboarding Payments Service Providers, including technical integration and access management for large scale organizations

• MUST: Experience in commercial negotiations and optimization discussions of payments integrations within the Fintech industry for large scale merchants

• MUST: Demonstrated experience in risk management for PSP/Issuer integrations, including designing and operating SOx-compliant user access controls, and ensuring alignment with market-specific regulatory requirements.

• Experience: 7 years in operations, access management, or a related field, preferably in the payments industry. Ideal candidates should have worked in regulated environments.

• Stakeholder management: Ability to influence internal teams and vendors to shape compliant access models.

• Compliance Expertise: Knowledge of regulatory requirements, particularly in sectors such as financial services or technology.

• Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.

• Cross-Functional Collaboration: Proven success in working with Product, Finance, Commercial and Compliance teams to deliver impactful solutions.

• Strong written communication skills

• Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases)

• Experience working with a workflow management tool (e.g., Jira, Asana, Monday.com)

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.