Salesforce Administrator

implementing new Salesforce features across the commercial organization to ensure adoption. You actively support product strategy by understanding user needs as well as working closely with developers, commercial teams and operational excellence, internal and external business users, marketing and other teams within Connectivity Partnerships.

A Junior Salesforce Application Specialist is deeply committed to solving user (customer, provider and internal users) problems and finding opportunities to improve their experience.

This is primarily an individual contributor role reporting into the Manager Operations and working closely with more experienced Salesforce consultants and developers. This is a great opportunity for someone with Salesforce administration experience that is really looking to grow their career.

Key Job Responsibilities and Duties

• User experience and Adoption: Maintain existing Salesforce tooling (SalesCloud, ServiceCloud and ExperienceCloud) by ensuring user satisfaction and boosting adoption where needed. Gather feedback through surveys, adoption metrics, and usage analytics. Champion continuous improvements in UI/UX (Lightning App Builder, page layouts, dynamic forms)

• Release and change management: Support release management (e.g., sandbox refreshes, deployment planning, UAT coordination). Document changes, configurations, and provide impact analysis before deployments

• Security and Compliance: Regularly review and maintain data security, role hierarchies, and sharing rules. Ensure compliance with internal policies and external regulations (e.g., GDPR).Monitor login/access anomalies and maintain audit logs.

• Monitoring and Health checks: Protect sensitive data, proactively monitor system performance, storage usage, and error logs. Ensure ongoing org health through cleanup of unused fields, workflows, reports, etc.. Manage and support data backup and disaster recovery systems (like OwnBACKUP)

• Scalability and best practices. Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, process builders, Workflow rules, Lightning Flows, record types, picklists, page layout management, mobile setup, data management. Know the latest with Salesforce seasonal releases and new features. Recommend adoption of relevant features from release notes and support testing.

• Troubleshooting and support: Act as first line of support for issues, escalating to Salesforce Support or developers as needed. Maintain a knowledge base of frequent issues and solutions

• Deliver training and internal and external user-assistance

• Support the migration from existing systems to SalesForce and well as integration with Systems of Record for Master Data Management and automation of processes downstream

• Collaborate with impacted stakeholders in gathering business requirements from end-users, and document the proposals for system design and improvements

• Implements features within Salesforce with a focus on automation and efficiency through Process Builders and Flows for a seamless end to end experience

• Create and maintain reports and dashboards as well as SalesForce data quality

• Network on operational, managerial and strategic level across the department

Role Qualifications and Requirements

• 2+ years hands-on experience with Salesforce.com platform

• Intermediate understanding of relational databases and data integration tools

• Proven ability to design and implement new processes and facilitate user adoption

• Solid understanding of Salesforce.com best practices and functionality

• Familiarity with data mappings (source to target) for integrations

• Familiarity with agile development team practices, tools and framework

• Strong service minded problem-solving skills, proficient in diagnosing problems, interpreting data, and recommending solutions.

• Excellent verbal and written communication skills and a commitment to collaborate with people

• Demonstrated ability to understand and articulate complex requirements

• Certified Salesforce Administrator

Diversity, Equity and Inclusion at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.