Senior Business Operations Manager

also acts as Fintech's single point of contact for all yearly business planning activities, as well as the execution of the planned activities after annual budget submission. They facilitate alignment between departments and ensure planning commitments are delivered upon.

This role manages a team of ~10 people and is responsible for setting clear direction, fostering a collaborative and high-performance culture, encouraging professional development and growth, and promoting a positive and inclusive work environment.

Key Responsibilities

Business cadence:

• Define, execute and manage the rhythm of the business working closely with the Fintech Leadership Team, ensuring an effective adoption of corporate cadence (e.g., Monthly Business Reviews, Strategic Portfolio Management, Quarterly Planning, and Workforce Management tracking).

• Run and optimize our cross departmental engagement model to effectively deliver on our shared objectives.

Process excellence:

• Design, implement, and drive adoption of standardized processes and tooling across the Fintech department to increase efficiency and effectiveness.

• Lead the adoption of our corporate planning process through all the different phases, including driving and facilitating cross department handshakes and the dependency planning process.

Performance management:

• Actively manage the department scorecard (tracking and reporting), providing insights and recommendations to the Fintech LT. Initiate and lead projects aligned to (improving) scorecard KPIs.

Stakeholder management:

• Effectively influence across all levels, up to SVP.

• Lead the cross-functional collaboration efforts among various teams, departments, and stakeholders.

Craft methodology and standards:

• Drive and shape the future of the BusOps craft for Fintech and Booking.com.

• Design and implement (new) structured methodologies and standards.

People leadership:

• Recruit, mentor, and lead a team of ~10 people, fostering a collaborative and high-performing culture. Provide clear direction, set performance expectations, and conduct regular performance reviews.

• Lead by example, demonstrating Booking.com's values and behaviors, and acting as a role model for the team.

Knowledge and Skills

• Craft skills: Strong process and business operations management experience, including experience driving quarterly/annual planning.

• Able to design and implement processes which aim to improve BU effectiveness and efficiency.

• Strong problem solver: able to identify challenges and opportunities and drive solutions independently.

• Able to use quantitative and qualitative data to tell a clear story and drive decision making.

• Highly organized and structured to ensure all processes run smoothly and in a reliable manner. Able to envision and design effective tools to drive process optimization.

• Experience with JIRA (preferred), or similar enterprise tooling, and the change management around it.

• Strong written and verbal leadership communication skills; ability to influence and steer senior management (up to SVP).

• Able to function well within ambiguity and in a constantly changing environment.

• Proven experience managing a team, ideally including people managers (managing managers).

• Prior experience working in the tech and/or payments industries preferred, but not required.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.