Analyst, Sales Deductions

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Role at a Glance

The Analyst, Sales Deductions is responsible for all deductions on assigned customers, which includes maintaining the internal and external customer relationship, and identifying, investigating, and resolving open deductions on assigned customer accounts. This position also prepares reconciliations, monthly reporting, and analytics for all open deductions for assigned customers which can be circulated to impacted business units.

Key Duties & Responsibilities
Deductions

• Ensure accurate and efficient reconciliations and reporting of all open and resolved deductions for assigned customers

• Manage customer deductions process for assigned customer, and handle issue escalation when required

• Identify root causes for deductions and resolve all deductions in a timely manner with a clear understanding of the impact to the business until and the financial statement

• Prepare deduction packages to support issuance of credit memo, collection process or claim processing

• Discuss with the sales units and other support units in order to address and resolve deduction issues of varying complexity in a timely manner

• Ensure accurate and efficient reconciliations and reporting of all open and resolved deductions for assigned customers through preparation of deduction packages to support issuance of credit memo, collection process or claim processing

• Make special arrangements negotiated with the customer on deductions

• Research and prepare documentation to support audit and compliance requirements

• Seek opportunities to work with customer to reduce the unexpected deductions in the future in order to minimize unforeseen shortages of cash payments for the Company

• Accountable for accuracy of the open deductions for assigned customers which includes monthly reporting to the sales units

• Monitor trends in deduction activity and provide the information to the Finance team

Reporting

• Generate reports to measure daily performance and align with team metrics

• Meet month-end and quarter-end deadlines for reporting requirements

• Prepare reports and analysis of deduction activity and key insights as requested for management review

Continuous Improvement

• Identify, develop, and implement system and process improvements.

• Seek opportunities for continued improvements, efficiencies, and best practices

• Work with deduction leadership and team to implement identified solutions and reduce operational inefficiencies

Key Experience & Qualifications

Education

• Bachelor's degree (or equivalent experience) in Business, Finance, or Accounting

Experience

• 3+ years of experience in deduction resolution and credit in a business-to-business environment

Software/Technical Skills

• Advanced Microsoft Excel experience

• Experience with SAP Financial modules

Other Skills, Knowledge, & Abilities

• Ability to communicate clearly and effectively, verbally and in writing, with different levels of management and customers

• Ability to manage multiple work assignments at the same time in an efficient and effective manner; prioritize and plan work activities, using time efficiently

• Judgment to think through issues and present recommendations to management for appropriate action

• Participate cross-functionally and place the success of the team and the company above individual accomplishments

• Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns

Compensation & Schedule for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $60,000 - $70,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.