Director, IT Process Optimization & Testing

is responsible for optimizing the testing processes and resources within the IT Platform Engineering department. The position involves planning, improving processes, leading a team, and collaborating with others for exceptional software delivery.

The Director leads a small team of testing & process optimization professionals, ensuring their work is well organized and positioned for success, and provides ongoing coaching, feedback, and development opportunities.

Key Duties & Responsibilities

Resource Planning Leadership

• Assess current state resource allocation processes; build a roadmap for envisioned future state across Resource Management, Release Management, and Testing Management

• Enhance and implement process and tool improvements to optimize resource utilization; guide the associated processes for organizational adaptability.

• Provide recommendations to drive efficiency across related IT processes and tools

Release Management

• Lead the planning and execution of application release management activities, including establishing release policies, procedures, and schedules to ensure smooth deployments

• Coordinate with development, testing, and infrastructure teams and recommend and implement automation tools to enhance release management efficiency

Testing Management

• Drive the adoption of automated testing techniques to accelerate delivery and improve reliability

• Partner with the Infrastructure team to develop vital testing assets and processes (environment landscapes, load testing tools, and support model)

• Evaluate existing testing methodologies and tools to identify areas for improvement

Team & Organizational Leadership

• Provide guidance, mentorship, and direction to the testing and process engineering team

• Foster a culture of continuous learning, innovation, and collaboration within the team

• Set clear goals and objectives aligned with departmental and organizational objectives

• Promote a positive and inclusive work environment that encourages professional growth and development

Key Experience & Qualifications

• Bachelor's Degree (or equivalent experience) in Computer Science, Information Technology, Business, or a related field

• 10+ years of combined experience managing and deploying testing management functions for application teams, Application Release Management, IT Resource and Capacity Management, and motivating change across an IT department

• Knowledge of key platforms like SAP (ERP), Salesforce (CRM), and JIRA

• Exceptional communication skills (verbal, written, and interpersonal) and ability to develop positive relationships across the business and lead change.

• Ability to effectively lead, motivate, and develop people

Why Work at Brother?

• Brother has consistently been recognized as a best place to work, a testament to our investment in our people and work environment.

• We are committed to fostering a workplace culture that is reflective of our values. Learn more about our Culture Drivers, Employee Resource Groups, and Corporate Social Responsibility.

• We prioritize flexibility in the workplace by adopting core hours, hybrid work schedules, and a casual "dress for the day" policy. Employees can work remotely up to two days per week, and our core hours are from 9:30 a.m. to 3:30 p.m., allowing employees to complete their work on a schedule that's right for them. Read more about Life at Brother.

• We encourage structured career development conversations between managers and employees to support long-term growth. Employees also benefit from dedicated learning half-days each quarter to focus on individual development. Read more about Employee Growth & Development.

Additional Role Details

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $185,000 - $200,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]https://www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.