Engineer, Field Solutions

work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Field Support Engineer provides technical support to sales teams, channel partners, and end-user

customers across Brother solutions. This role supports customer engagements by assisting with printer

solution design, technical evaluations, and the deployment of mobile thermal printing solutions that align

with customer requirements and business needs. Working closely with sales teams, this position helps

identify solution fit, supports upsell opportunities, and contributes to successful deal execution across key

verticals including Auto ID, Retail, Public Safety, and Manufacturing. Providing guidance and educating

internal and external customers, on product and it's capabilities.

This role serves as a technical resource during field engagements, customer meetings, and trade shows,

offering hands-on expertise with hardware, software, consumables, and accessories. Responsibilities

include delivering product demonstrations, supporting proof-of-concept configurations, assisting with

customer testing, and contributing technical input to RFPs and sales proposals. The engineer also

supports testing and evaluation of new hardware and software solutions, assists with software

configuration and deployment tools, and helps guide customers through setup and basic integration

Duties & Responsibilities

Technical Expertise & Solution Support

• • • Perform technical evaluations during on-site and remote customer

  • engagements to support the development and deployment of Brother

  • solutions, services, and hardware

  • • Support product demonstrations, proof-of-concept configurations,

  • and customer testing activities

  • • Assist with solution configuration, integration, setup, and

  • troubleshooting for hardware, software, and networked environments

  • • Analyze, diagnose, and help resolve network, application, and

  • solution-related issues to support customer satisfaction

  • • Provide technical assistance throughout pre-sales and post-sales

  • activities, including implementation guidance and issue escalation

  • support

  • • Maintain working knowledge of evolving technologies to meet

  • customer and market demands

Consultative Sales Support & Collaboration

• • • Partner with sales teams to support consultative selling efforts

  • through technical expertise and solution alignment

  • • Participate in joint sales calls and customer meetings (on-site and

  • virtual) with sales representatives and channel partners

  • • Support national and strategic accounts by traveling with sales

  • representatives as needed

  • • Collaborate with internal stakeholders to support solution-based

  • selling across Brother's portfolio

  • • Consult with copier dealers, VARs, and other channel partners to

  • support sales growth and solution adoption within end-user accounts

  • • Assist with responding to RFPs, RFIs, and customer technical

  • inquiries in collaboration with internal teams

Solution Testing, Industry Awareness & Training

• • • Assist with testing and evaluation of new hardware, software, and

  • networking solutions in coordination with Marketing and Product

  • teams

  • • Stay informed on industry trends, competitor technologies, and

  • evolving customer use cases within key verticals

  • • Gather and communicate customer feedback and field insights to

  • support the Product Life Cycle development process

  • • Provide technical training and support to the B2B sales force on new
    applications, solutions, and product capabilities

    • Help develop and maintain technical documentation, presentations,

    and solution reference materials

Tradeshow & Field Event Support

• • • Support trade shows, product previews, conferences, and field

  • marketing events

  • • Serve as a technical resource to answer product, solution, and

  • networking-related questions during events

  • • Assist with setup, demonstrations, and troubleshooting in event

  • environments

Experience & Qualifications

Education:

• • Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field- preferred

Experience:

• Minimum 5 years a combination of experience in the following areas:
  • Experience providing technical customer support for mechanical, electrical, hardware, software, and networked solutions

• • Experience selling, configuring, and

    supporting office equipment and

    related solutions across a variety of

    networking environments

  • Experience performing technical

    research and assisting with

    evaluations of new products, including

    documenting findings and contributing

    recommendations

  • Experience supporting technical

    solutions for networking, software, and

    hardware in customer-facing

    environments

  • Experience working directly with sales

    teams, channel partners, and end-user

    customers, both on-site and remotely,

    to evaluate requirements and

    recommend appropriate solutions

  • Ability to analyze technical issues and

    support resolution efforts that align

    with customer needs and business

    objectives

Software/Technical Skills:

• • Knowledge of Printer & Scanner networking and the

  • "Computer Peripheral" area (Networked/Color/Mono Printer,

  • FAX and MFC's)

  • Customer Relationship Software (Salesforce or similar)

  • Thermal Printing - Preferred

  • Knowledge of Linux, Windows, Android, Apple

    (drivers/installers) - Preferred

  • Knowledge of Brother and competitive Printer/Fax/MFC

    product "Solutions & Networking" for Fortune 1,000-2,000

    End-users - Preferred

  • Knowledge of Office Automation products, such as, Digital

    Copiers and various Network Applications & Solutions- Preferred

  • Knowledge of writing technical documents such as articles,

    product procedures, and technical data sheets Intermediate- Preferred

    Mobile Connectivity and Printing- Preferred

Other Skills/Knowledge/Abilities:

• • Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential

  • Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams

  • Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services

  • Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff

  • Strong knowledge of application engineering concepts and best practices required

  • Ability to collaborate cross-functionally and at all levels of the organization

  • Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services

Additional Details for This Role

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote

The defined sales territory for this role is North East.

Travel is expected throughout the territory up to 90% of the time, or an average of 12-15 trips per quarter, dependent on business need.

Base Salary

• • The targeted base salary range for this position is $ 95,000- $ 117,500 per year.

  • Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • This position is also eligible for a 5% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.

  • Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

  • This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee's sole discretion but is intended toward maintenance of the employee's own vehicle they'll be using for business commuting. This is independent and in addition to the company's Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/

Our Mission, Vision & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [email protected] .