Manager, Cloud Support & Server Management

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Manager, Cloud Support & Server Management manages the technical components of the organization's IT Infrastructure, both internal and cloud-based technologies, including the hardware, software, and virtual systems which support Brother's organization goals and business. This role researches and executes on technical development to enable continuous innovation within the infrastructure and ensures that system hardware, software, operating systems, and related policies and procedures adhere to organizational specifications. Primarily, this role focuses on management of Active Directory, Microsoft Azure environment, AWS environment, SAN Storage, VM environment, Multi-user systems such as servers, disk storage, network systems, virtualization, cloud systems and security and directory services. Additionally, this role monitors security practices and implements improvements, performs regular network maintenance and administration, and also mentors team members on best practices.

WHAT YOU'LL DO

Network Management

• Manage, maintain, and monitor the Active Directory environment, local & Virtual environments, SAN Storage

• Manage and administer the Azure and AWS environment

• Manage and administer the internal server environment and the related VM Ware

• Research and recommend new technologies; introduce and integrate them into existing warehouse and data center environments

• Evaluate new Cloud technologies and implement accordingly

• Develop an technologies for the moving of data from Compute to Storage or Compute to Compute

• Evaluate new Microsoft E3 technologies and implement accordingly

• Analyze and implement on-premise and off-premise infrastructure solutions to further enhance the ability of IT to serve as a broker of services to the user community

• Install and configure hardware, software, operating system updates, patches, configuration changes, as well as hardware/software/firmware/driver updates

• Plan and design for disaster recovery (or business continuity) and data protection strategies and infrastructure

• Configure and provision disk storage

• Configure, add, and delete system files

• Participate in budget planning, providing input, justification, and support for the IT budget process

• Maintain up-to-date knowledge of existing and emerging cloud technologies

• Travel as needed to support operations in various office locations

Security Monitoring

• Ensure anti-virus software is properly configured and up-to-date with the most recent virus definitions

• Track and monitor the logging alerts Help mitigate any Security related issues in the internal environment

• Ensure the logging is monitored and managed on all servers

• Ensure that regular data back-ups and data replication operations are being performed to various media, such as disk and tape

• Provision servers, storage, and network resources in cloud or hosted environments

• Configure and maintain federated services to provide users with access to systems and services across organizational boundaries

• Add, remove, or update user account information, resetting passwords, etc.

• Perform security monitoring to ensure processes are strong and safe

Network Maintenance & Administration

• Create system configuration documentation and/or system run books

• Troubleshoot hardware and software problems; resolve accordingly

• Analyze system and application logs; identify and resolve potential issues

• Perform periodic performance reporting to support capacity planning

• Perform ongoing system performance tuning & resource optimization

• Perform routine audits of systems and software

• Ensure that the network infrastructure is available and providing configured bandwidth capacity

Team Mentorship

• Mentor other team members, teaching and providing guidance as it relates to network administration activities

ABOUT OUR IDEAL CANDIDATE

Education

• Bachelor's Degree (or equivalent experience) in Computer Science or a related technical discipline

Experience

Minimum 7 years of combined experience spanning the following areas:

• Managing one or more operating systems such as Microsoft Windows Server, various versions or Unix or Linux, and Cisco network iOS

• Networking management for a mid-to-large organization

• Security monitoring and implementation of best practices

Licenses & Certifications

• Microsoft Certified System Engineer (MCSE) Certification (or equivalent) - Preferred

Software/Technical Skills

Advanced technical knowledge of the following areas:

• Windows Active Directory

• Virtual machine environments

• Cisco routers and switches as well as routing protocols and their proper implementation

• Local computer networks

• Computer hardware

• WAN and routing protocols

• SAN environments

• Data center operational support equipment

Other Skills, Knowledge, & Abilities

• Analytical & technical problem-solving skills

• Strong communication skills (written, verbal, interpersonal) to assist others through complex technical processes both locally and remotely

• Ability to manage projects within small teams

ADDITIONAL DETAILS FOR THIS ROLE

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The annual salary (or hiring) range for this position is $130,000 - $152,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data.

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.