Manager, Customer Compliance

re aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Manager, Customer Compliance is responsible for leading vendor compliance initiatives within the Supply Chain Management function. This role ensures adherence to customer requirements, drives process improvements across order management, warehouse, transportation, and planning, and manages compliance reporting and analytics. The position collaborates cross-functionally with sales, finance, IT, and operations teams to resolve compliance issues, develop corrective actions, and implement best practices. The Manager, Customer Compliance works to foster strong relationships with internal teams and external partners to contribute to operational efficiency and success. Additionally, the Manager oversees compliance-related projects, establishes KPIs, and provides strategic insights to support organizational goals.

Duties & Responsibilities

Vendor Compliance

• • Lead the compliance function ensuring all team resources are optimally deployed to support and achieve critical supply chain goals

  • Manage compliance cross-functional team initiatives and activities related to vendor compliance violations and corrective action

  • Evaluate current business processes and requirements within order management, vendor compliance, warehouse, transportation and planning as they relate to compliance and partner cross-functionally to make improvements that result in improved performance

  • Review existing and new routing guides for requirements and work cross-functionally to ensure Brother's compliance or negotiate on exemptions or changes with sales and customers

  • Actively participate in daily/monthly discussions with warehouse and transportation teams to drive performance

  • Partner closely with Sales to drive program improvements and provide ongoing operational support

  • Lead projects related to supply chain impacts from customer requirements

  • Establish and monitor processes for data collection, dissemination, root cause analysis, validation, dispute, and data sharing

  • Establish KPI and metrics related to compliance update management on monthly progress

Reporting

• • Prepare and deliver monthly reports and presentations across the department, Sales teams, and Executive leadership

  • Support development, building, and deployment of tools and technical solutions for vendor compliance data and reporting

  • Act as liaison with Analytics and Insights and IT teams to generate dashboards and reports for compliance metrics

Financial Controls

• • Provide budget recommendations for violations and support in monthly forecast, accruals, and reconciliation with finance and sales

  • Manage monthly AR and Top Line reporting resolution to ensure accurate for reconciliation

Experience & Qualifications

Education

• • Bachelor's Degree in Business, Logistics, Supply Chain or related experience

Experience

• • 7 + years of hands-on experience leading customer compliance function and leading teams (both directly and indirectly) through process improvements efforts in support of organizational goals

  • 5 + years of experience with warehouse operations and transportation Preferred

Software/Technical Skills

• • Advanced Microsoft Office (Outlook, Word, Excel and PowerPoint)

  • SAP OTC/Order Management Modules Preferred

  • SAP S/4 Hana Preferred

Other Skills:

• • Strong analytical and problem-solving skills

  • Knowledge of Data Analytics tactics and best practices

  • Strong financial acumen

  • Demonstrated ability to build trust and facilitate consensus among cross-functional teams

  • Ability to manage through complexity to identify solutions and deliver results

  • Highly organized, self-motivated, with strong prioritization skills

  • Strong influencing/persuasive skills with a demonstrated ability to influence different styles at different levels of the organization

  • Proven ability to multitask effectively and manage competing priorities

Additional Details for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid

• The targeted base salary range for this position is $110,000 - $140,000 year.

• Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • This position is eligible for a 15**%** bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.

  • Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/

Our Mission, Vision & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [email protected] .