Manager, Demand Planning

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Role at a Glance

The Manager, Demand Planning generates accurate monthly demand forecasts by applying advanced analytic techniques and tools in SAP IBP. This role builds and measures the forecast at multiple levels for accuracy: division, category, customer, SKU, and location. This role partners with various internal and external customers (Sales, Product Marketing, Finance, Supply Planning, Warehouse Operations, and Major Customer Accounts) to gather inputs to build the consensus demand plan through the Sales & Operations Planning (S&OP) process. This role serves as the main liaison between customers and account sales managers on weekly allocation quantities for constrained products and partners with the Order Management team to ensure accurate and timely execution of sales order fulfillment. The Manager, Demand Planning is responsible for a high level of analytics to track, report, and adjust forecasts based on forecast accuracy and bias trends to minimize forecast error and further present findings to stakeholders.

Key Duties & Responsibilities

Demand Planning

• Lead and perform all demand planning and management activities using various tools such as SAP Integrated Business Planning (IBP), Tableau, and other data collection methods

• Understand product demand patterns and business trends by collecting and analyzing multiple data streams, and optimizing statistical forecast models in SAP IBP

• Build forecasts at the SKU, DC location, customer, category, and divisional levels and confirm accuracy at each level

• Work closely with Sales, Marketing, Warehouse Operations, and Purchasing to merge statistical forecasts, POS (point of sales) forecasts, and other manual inputs into a final consensus demand plan

Allocation Management

• Maintain weekly allocation quantities on constrained SKUs with inventory shortages

• Partner with Sales to understand the allocation splits across top accounts

• Load SKU-Customer allocations into SAP S4/IBP

• Track orders and shipments against allocations, redistribute if necessary

• Coordinate with Order Management to ensure accurate and timely execution; adjust allocation as necessary

Analytics and Reporting

• Manage, maintain, and track key performance indicators, such as Forecast Accuracy and Bias, Mean Absolute Percent Error (MAPE), and CV Error to optimize supply chain efficiencies.

• Track forecast accuracy to identify opportunities to reduce forecast error

• Build ABC XYZ segmentation to track demand variability across different levels of revenue impact

• Provide Supply Planning demand variability information that aids their safety stock and inventory coverage

• Create and present key data points to stakeholders in S&OP meetings to align on forecast, report month-over-month changes, and performance to fiscal year targets and budget

• Use robust analytics, communicate results, and make recommendations to management

Key Experience & Qualifications

Education

• Bachelor's Degree (or equivalent experience) in Business, Supply Chain Management, Engineering, or related field

Experience

• 7+ years of experience in a Demand Planning role using SAP Advanced Planning Systems such as IBP or APO (Advanced Planning and Optimization)

Licenses & Certifications

• APICS or ISM certification such as CSCP, CPIM, CPSM - Preferred

Software/Technical Skills

• Advanced Microsoft Excel skills

• Data Analysis and Forecasting tools and the ability to develop actionable insights from data

• SAP IBP/APOSAP Advanced Planning Systems - (IBP) Integrated Business Planning or (APO), Advanced Planning and Optimization - Preferred

Other Skills, Knowledge, & Abilities

• Strong analytical and problem-solving skills

• Demonstrated ability to build trust and facilitate consensus among cross-functional teams

• Ability to manage through complexity to identify solutions and deliver results

• Solid attention to detail

• Highly organized, self-motivated, and strong prioritization skills

• Ability to demonstrate leadership skills, teamwork, innovation, and forward planning

Compensation & Schedule for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $105,000 - $120,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.