Manager, Partner Experience Programs

kplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Role at a Glance

The Manager, Partner Experience Programs orchestrates and executes several sales engagement programs under the BMG Brother Authorized Partner Program, ensuring programs run effectively and drive business growth & success. This role is responsible for partner engagement, strategy implementation with success metrics, and continuous platform updates to improve the user experience. Additionally, this role launches new programs and associated technology as required by the business. The Manager, Partner Experience Programs manages and maintains vendor relationships for Partner support programs.

Key Duties & Responsibilities

Partner Relationship Management (PRM)

• Work in collaboration with the Partner Experience Director to develop the objective, strategies, and tactics for each program that is supported under PRM

• Maintain all aspects of PRM system and work cross-functionally to ensure cohesion across tools and programs to ensure alignment of business priorities

• Analyze data from programs regularly to summarize results, identify opportunities, and gain insights that can be turned into actionable items

• Create and deliver a monthly presentation to key stakeholders. It should include a summary of each program's performance and the next steps

• Continuously analyze and update customer database to understand areas of opportunities and evolve the program as needed

• Create and execute the operations for the annual "Voice of the Partner Survey" to serve as a benchmark tool to measure progress and Partner Satisfaction; translate results into actionable items for improvement

• Collaborate with cross-functional teams in order to create a standard operating procedure for all programs including a clear and detailed documentation for each identified process, outlining step-by-step procedures, roles & responsibilities

• Create communication campaigns and marketing initiatives to improve the platform adoption and engagement

BAPP Loyalty Program Management

• Manage the loyalty program and budget to maintain a fluid offering to be in alignment with the business objectives and assigned budget

• Work in collaboration with cross functional teams to optimize sales engagement programs in order to drive behavior in alignment with the business unit objectives

• Leverage internal data and market trends, create proposals for quarterly promotions to drive engagement and sales results.

Brother Learning Platform

• Manage the overall functioning of our partner online learning platform, ensuring a seamless user experience

• Develop and implement online training courses that are engaging and dynamic

• Conduct training sessions and workshops to promote platform usage and enhance partner engagement.

• Analyze data and trends to identify areas for improvement and inform future planning.

Future Support Programs & Continuous Improvement

• Work cross-functionally to develop new programs of support for our Gold BAPP's to ensure Brother is providing "Best in Class" support to our partners

• Develop and execute the implementation of tools, processes, and best practices to enable the growth and continued improvement for all Partner Support Programs

• Stay informed about market trends to foster continuous improvements and drive positive changes

Key Experience & Qualifications

Education

• Bachelor's Degree (or equivalent experience) in Business, Sales, Marketing, or related field

Experience

• Minimum 7 years A combination of relevant experience spanning the following areas:

• Experience in a Marketing role, working directly with vendors, customers, channel partners, and resellers to drive sales and growth the business

• Experience working with partner relationship programs, loyalty programs, and/or lead generation programs

• Experience with creating and driving communication campaigns

• Experience with end user platform engagement

• Experience with program creation & driving success metrics...

Other Skills, Knowledge, & Abilities

• Demonstrated ability to build collaborative relationships with cross-functional teams, channel partners, and vendors

• Demonstrated project management skills

• Excellent communication & presentation skills (verbal & written)

• Ability to diagnose customer issues & problem-solve for solutions

• Excellent analytical skills

• Attention to detail

• Ability to define and continuously improve upon key performance indicators & success metrics

• Ability to think creatively and strategically- Preferred

• Negotiation skills- Preferred

Compensation & Schedule for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $ 120,000.00 - $ 140,000.00 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits

Our Mission, Vision, & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Links to Learn More

To hear more about our business and culture, visit these helpful links:

• Brother's Product Categories:
  https://careers.brother-usa.com/our-products

• Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs):
  https://careers.brother-usa.com/employee-resource-groups-diversity

• Corporate Social Responsibility:
  https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability

• Work-Life and Flexibility:
  https://careers.brother-usa.com/lifeatbrother

• Growth and Development:
  https://careers.brother-usa.com/career-development

• Follow us on LinkedIn:
  https://www.linkedin.com/company/brother-usa/

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.